Setting up a Nirvanix OpenStorage folder errors "No Deduplication Folder found"

Article:TECH189473  |  Created: 2012-05-23  |  Updated: 2012-05-24  |  Article URL http://www.symantec.com/docs/TECH189473
Article Type
Technical Solution


Subject

Issue



In Backup Exec 2012, while configuring the OpenStorage Folder. You choose Nirvanix as the provider. The page with the servername and account drop down. Once both boxes are filled out, click next. "No Deduplication Folder Found" is displayed.


Error



BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS Debug Info: session (10828876): 'No StoragePool elements'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS Debug Info: session (10828876): 'nirvanix: nvxptnr_ListStoragePools: returning (storagePoolList.size() = 0, rv = 0)'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS Debug Info: session (10828876): 'nirvanix: storage pool Accountname_StoragePoolName doesn't exist under partner key, creating one...'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS Debug Info: session (10828876): 'nirvanix: nvxptnr_CreateStoragePool: url

(https://services.nirvanix.com/ws/partner/CreateStoragePool.ashx?partnerToken=StoragePoolTokenNumber 1230123123123123_&storagePoolName=Accountname_storagepoolname&storagePoolDescription=symantec-storage-pool)'BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS ERROR: session (10828876): 'nirvanix: xml data (<?xml version="1.0" encoding="utf-8"?>

 

<Response>

<ResponseCode>50003</ResponseCode>

<ErrorMessage>Unauthorized storage pool creation due to no default policy.</ErrorMessage>

</Response>)'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS ERROR: session (10828876): 'nirvanix: Error: unexpected response code (50003)'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS Debug Info: session (10828876): 'nirvanix: nvxptnr_CreateStoragePool: returning (rv = 2060001)'

BESERVER: [05/16/12 12:06:56] [3688]     05/16/12 12:06:55 52 STSOBJECT: STS ERROR: session (10828876): 'nirvanix: Error: failed to create storage pool Accountname_StoragePoolName using partner token (rv = 2060001)'


Cause



Nirvanix requires a Standard Default  "Data Protection Policy" on all Symantec Cloud accounts. This Default Policy can only be applied to a Master account that has a Node 2 or greater policy.


Solution



Contact Nirvanix Support




Article URL http://www.symantec.com/docs/TECH189473


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