Backup Exec 2012 revision 1798 Hotfix 189571, Device Driver Installer DDI20120615 (July 10th, 2012)

Article:TECH189571

Created: 2012-05-24

Updated: 2013-02-07

Article URL http://www.symantec.com/docs/TECH189571

Article Type
Technical Solution

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Problem

Backup Exec 2012 revision 1798 Hotfix 189571, Device Driver Installer DDI20120615 (July 10th, 2012)

Solution

To download the hotfix, please scroll down towards Attachments section at the end of the article.

Affected versions

Backup Exec 2012 revision 1798 32bit Media Servers
Backup Exec 2012 revision 1798 x64bit Media Servers
Backup Exec 2012 revision 1798 32bit Agent for Windows Servers
Backup Exec 2012 revision 1798 x64bit Agent for Windows Servers
Backup Exec 2012 revision 1798 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS
Backup Exec 2012 revision 1798 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS

Prerequisites

- Backup Exec 2012 revision 1798 Service Pack 1a (TECH186717) is required before installing this update.
- Administrative privileges are required to install this hotfix.

Post requisites

- A full backup is required after installing this hotfix.

- Remote Agent for Windows Servers will need to be updated after installing this hotfix.

- Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix.

Issue(s) Resolved

- If an error occurs during the initial access of a source set during a duplicate, an empty IMG folder remains on the destination device

- Device polling fails to recognize if an ExaGrid device is online and remains offline in the UI until it is manually brought online.

- OST: double free in pvlsvr.exe

- OST: restore job hangs if the media is not found

- Access violation in libsts.dll

- Hardware compression is not reported properly on standalone tape drives ( TECH189307 )

- bengine crash in catcommon.dll

- OST:BE3600: A hard lock on PDFSD.SYS can occur during a duplicate of VMware data to another BE3600

- Unable to reconnect to a NBU appliance when services are restarted after changing the root password

- OST: access violation in deviceio.dll

- Compression to tape is disabled when the option 'Hardware (if available, otherwise software)' is selected in the backup job's Compression settings ( TECH189476 )

- pvlsvr.exe consumes memory over a long period of time

- VSS: incorrect VSS provider is used for offhost backups on Fujitsu ETERNUS DX device

- ADBO OFFHOST failing - Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software ( TECH186247 )

- PDDE: PDVFSService.exe is crashing in pdvfs!pdvfs_flushfile_write_do+317

- Catalog Access Violation 00000000e06d7363

- Tapes are being marked as "end marker unreadable" when appending to media with hardware encrypted AVVI backups or duplicates ( TECH191134 )

- Correct BEDB after dbupgradebuildtobuild.sql is run with Service Pack 1a

Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including Agent for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Central Admin Servers (CASO)installations. http:\\www.symantec.com\docs\TECH179999

Uninstalling this hotfix

This hotfix can be uninstalled. For steps on how to uninstall a Backup Exec hotfix, refer to this technote: www.symantec.com/docs/TECH58187

File Information

The date and times listed below are in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel

Backup Exec 32bit Media Servers

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	Version	Size	Date	Time
Agents\RAWS32\Updates\RAWS321798RHF189571.msp		11,997,184	6/21/2012	19:52:08
Agents\RAWSX64\Updates\RAWSx641798RHF189571.msp		17,985,536	6/21/2012	19:52:44
Agents\ralus1798HF189571.tar.gz		2,882,838	6/19/2012	23:01:24
License Assessment Tool\bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	16:20:16
sdr\win32\files\apps\bescsicap.dll	0.0.6149.107	1,239,960	6/19/2012	11:47:54
sdr\win32\files\apps\deviceio.dll	0.0.6149.107	860,568	6/19/2012	11:47:56
sdr\win64-x64\Files\Apps\bescsicap.dll	0.0.6149.107	1,292,184	6/19/2012	11:47:54
sdr\win64-x64\Files\Apps\deviceio.dll	0.0.6149.107	967,576	6/19/2012	11:47:54
BackupExec.Management.Contracts.dll	14.0.1798.107	1,943,448	6/19/2012	16:26:16
BeCatSrv.dll	14.0.1798.107	992,152	6/19/2012	16:22:20
bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	16:20:16
bengine.exe	14.0.1798.107	8,634,776	6/19/2012	16:21:40
bescsicap.dll	0.0.6149.107	1,239,960	6/19/2012	11:47:54
betopcat.sql		354,573	6/21/2012	16:03:14
catcommon.dll	14.0.1798.107	348,056	6/19/2012	16:22:18
dbupgrade13.5-1.sql		622,551	6/19/2012	14:26:24
dbupgradebuildtobuild.sql		1,034,250	6/21/2012	16:03:20
dcr.dll	6.605.212.614	493,240	6/14/2012	21:06:32
dct.dll	6.605.212.614	403,128	6/14/2012	21:02:28
dctA.dll	6.605.212.614	403,128	6/14/2012	21:04:34
deviceio.dll	0.0.6149.107	860,568	6/19/2012	11:47:56
libstspipd.dll	6.605.212.614	325,304	6/14/2012	21:11:36
metab.dll	6.605.212.614	157,368	6/14/2012	21:08:34
pd.dll	6.605.212.614	222,904	6/14/2012	21:09:46
pdregister.exe	6.605.212.614	120,504	6/14/2012	21:17:18
pdvfs.dll	6.605.212.614	313,016	6/14/2012	21:10:48
PDVFSControl.exe	6.605.212.614	79,544	6/14/2012	21:01:12
PDVFSProtocol.dll	6.605.212.614	132,792	6/14/2012	21:11:00
PDVFSService.exe	6.605.212.614	198,328	6/14/2012	21:01:04
puredisk.dll	6.605.212.614	509,624	6/14/2012	21:16:36
pvlsvr.exe	14.0.1798.107	1,917,848	6/19/2012	16:20:00
VhdFilter.dll	6.605.212.614	75,448	6/15/2012	23:59:52
VmdkFilter.dll	6.605.212.614	67,256	6/14/2012	21:00:58

Backup Exec x64bit Media Servers

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	Version	Size	Date	Time
Agents\RAWS32\Updates\RAWS321798RHF189571.msp		11,997,184	6/21/2012	16:52:08
Agents\RAWSX64\Updates\RAWSx641798RHF189571.msp		17,985,536	6/21/2012	16:52:44
Agents\ralus1798HF189571.tar.gz		2,882,838	6/19/2012	20:01:24
x86\bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	16:20:16
License Assessment Tool\bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	16:20:16
sdr\win32\files\apps\bescsicap.dll	0.0.6149.107	1,239,960	6/19/2012	11:47:54
sdr\win32\files\apps\deviceio.dll	0.0.6149.107	860,568	6/19/2012	11:47:56
sdr\win64-x64\Files\Apps\bescsicap.dll	0.0.6149.107	1,292,184	6/19/2012	11:47:54
sdr\win64-x64\Files\Apps\deviceio.dll	0.0.6149.107	967,576	6/19/2012	11:47:54
BackupExec.Management.Contracts.dll	14.0.1798.107	2,051,992	6/19/2012	15:50:56
BeCatSrv.dll	14.0.1798.107	1,195,416	6/19/2012	15:47:20
bemsdk.dll	14.0.1798.107	3,186,072	6/19/2012	15:45:58
bengine.exe	14.0.1798.107	10,374,552	6/19/2012	15:46:50
bescsicap.dll	0.0.6149.107	1,292,184	6/19/2012	11:47:54
betopcat.sql		354,573	6/21/2012	16:03:14
catcommon.dll	14.0.1798.107	406,936	6/19/2012	15:47:16
crcollect.exe	6.605.212.614	249,528	6/14/2012	20:24:42
Crcontrol.exe	6.605.212.614	45,752	6/14/2012	20:24:44
Crfp.exe	6.605.212.614	23,736	6/14/2012	20:24:48
crstats.exe	6.605.212.614	25,784	6/14/2012	20:25:00
dbupgrade13.5-1.sql		622,551	6/19/2012	14:26:24
dbupgradebuildtobuild.sql		1,034,250	6/21/2012	16:03:20
Dbutil.exe	6.605.212.614	422,072	6/14/2012	20:25:14
dcr.dll	6.605.212.614	605,880	6/14/2012	20:19:46
dct.dll	6.605.212.614	504,504	6/14/2012	20:18:24
dctA.dll	6.605.212.614	504,504	6/14/2012	20:19:06
dcrA.dll	6.605.212.614	588,984	6/14/2012	20:20:22
Dcscan.exe	6.605.212.614	1,480,888	6/14/2012	20:34:58
delayscan.exe	6.605.212.614	48,312	6/14/2012	20:25:18
deviceio.dll	0.0.6149.107	967,576	6/19/2012	11:47:54
dsiddel.exe	6.605.212.614	245,944	6/14/2012	20:25:30
filedel.exe	6.605.212.614	24,248	6/14/2012	20:25:34
fileget.exe	6.605.212.614	30,904	6/14/2012	20:25:36
fileput.exe	6.605.212.614	38,072	6/14/2012	20:25:40
genpo.exe	6.605.212.614	19,640	6/14/2012	20:25:42
libstspipd.dll	6.605.212.614	355,000	6/14/2012	20:22:36
metab.dll	6.605.212.614	177,336	6/14/2012	20:20:30
metabA.dll	6.605.212.614	174,264	6/14/2012	20:21:10
nstpack.exe	6.605.212.614	1,443,512	6/14/2012	20:36:26
pd.dll	6.605.212.614	244,920	6/14/2012	20:21:38
pdA.dll	6.605.212.614	218,296	6/14/2012	20:21:56
pdcfg.exe	6.605.212.614	42,168	6/14/2012	20:23:16
pddeDR.exe	6.605.212.614	17,592	6/14/2012	20:25:46
pdregister.exe	6.605.212.614	150,712	6/14/2012	20:23:36
pdvfs.dll	6.605.212.614	348,344	6/14/2012	20:22:12
PDVFSControl.exe	6.605.212.614	90,808	6/14/2012	20:18:28
PDVFSProtocol.dll	6.605.212.614	164,024	6/14/2012	20:22:24
PDVFSService.exe	6.605.212.614	301,752	6/14/2012	20:18:20
puredisk.dll	6.605.212.614	662,712	6/14/2012	20:23:10
pvlsvr.exe	14.0.1798.107	2,134,424	6/19/2012	15:45:44
Rep.dll	6.605.212.614	188,088	6/14/2012	20:22:20
reroute.exe	6.605.212.614	20,664	6/14/2012	20:27:36
spad.exe	6.605.212.614	826,552	6/14/2012	20:30:38
spadb.exe	6.605.212.614	300,728	6/14/2012	20:31:32
spauser.exe	6.605.212.614	329,912	6/14/2012	20:28:40
spextract.exe	6.605.212.614	1,433,272	6/14/2012	20:38:12
Splogscan.exe	6.605.212.614	319,160	6/14/2012	20:38:24
spoold.exe	6.605.212.614	1,412,792	6/14/2012	20:33:16
VhdFilter.dll	6.605.212.614	76,472	6/15/2012	20:59:56
VmdkFilter.dll	6.605.212.614	69,816	6/14/2012	20:18:10

Backup Exec 32bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	Version	Size	Date	Time
\raws\bescsicap.dll	0.0.6149.107	1,239,960	6/19/2012	14:47:54
\raws\bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	19:20:16
\raws\dcr.dll	6.605.212.614	493,240	6/14/2012	21:06:32
\raws\dct.dll	6.605.212.614	403,128	6/14/2012	21:02:28
\raws\dctA.dll	6.605.212.614	403,128	6/14/2012	21:04:34
\raws\deviceio.dll	0.0.6149.107	860,568	6/19/2012	14:47:56
\raws\libstspipd.dll	6.605.212.614	325,304	6/14/2012	21:11:36
\raws\metab.dll	6.605.212.614	157,368	6/14/2012	21:08:34
\raws\pd.dll	6.605.212.614	222,904	6/14/2012	21:09:46
\raws\pdregister.exe	6.605.212.614	120,504	6/14/2012	21:17:18
\raws\pdvfs.dll	6.605.212.614	313,016	6/14/2012	21:10:48
\raws\PDVFSControl.exe	6.605.212.614	79,544	6/14/2012	21:01:12
\raws\PDVFSProtocol.dll	6.605.212.614	132,792	6/14/2012	21:11:00
\raws\PDVFSService.exe	6.605.212.614	198,328	6/14/2012	21:01:04
\raws\puredisk.dll	6.605.212.614	509,624	6/14/2012	21:16:36
\raws\VmdkFilter.dll	6.605.212.614	67,256	6/14/2012	21:00:58
\raws\VhdFilter.dll	6.605.212.614	75,448	6/15/2012	23:59:52

Backup Exec x64bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	Version	Size	Date	Time
\raws\bescsicap.dll	0.0.6149.107	1,292,184	6/19/2012	11:47:54
\raws\bemsdk.dll	14.0.1798.107	3,186,072	6/19/2012	15:45:58
\raws\dcr.dll	6.605.212.614	605,880	6/14/2012	20:19:46
\raws\dct.dll	6.605.212.614	504,504	6/14/2012	20:18:24
\raws\dctA.dll	6.605.212.614	504,504	6/14/2012	20:19:06
\raws\deviceio.dll	0.0.6149.107	967,576	6/19/2012	11:47:54
\raws\libstspipd.dll	6.605.212.614	355,000	6/14/2012	20:22:36
\raws\metab.dll	6.605.212.614	177,336	6/14/2012	20:20:30
\raws\pd.dll	6.605.212.614	244,920	6/14/2012	20:21:38
\raws\pdregister.exe	6.605.212.614	150,712	6/14/2012	20:23:36
\raws\pdvfs.dll	6.605.212.614	348,344	6/14/2012	20:22:12
\raws\PDVFSControl.exe	6.605.212.614	90,808	6/14/2012	20:18:28
\raws\PDVFSProtocol.dll	6.605.212.614	164,024	6/14/2012	20:22:24
\raws\PDVFSService.exe	6.605.212.614	301,752	6/14/2012	20:18:20
\raws\puredisk.dll	6.605.212.614	662,712	6/14/2012	20:23:10
\raws\VmdkFilter.dll	6.605.212.614	69,816	6/14/2012	20:18:10
\raws\VhdFilter.dll	6.605.212.614	76,472	6/15/2012	20:59:56
\raws\x86\bemsdk.dll	14.0.1798.107	2,824,600	6/19/2012	16:20:16