Maintenance Pack OpsCtr_Agent_7.5.0.3_winnt.x86.zip provides fixes to the Symantec OpsCenter/OpsCenter Analytics Agent on 32-bit Windows.

Article:TECH189627  |  Created: 2012-05-24  |  Updated: 2012-06-14  |  Article URL http://www.symantec.com/docs/TECH189627
Article Type
Technical Solution



Issue



Symantec OpsCenter for Microsoft Windows Version 7.5.0.3       Jun, 2012

================================================================================

This Maintenance Pack provides fixes for Symantec NetBackup (tm) OpsCenter for Windows servers.

For additional information about new platform proliferations, new features,
end-of-life notifications, known issues, and the current Maintenance Pack content,
for NetBackup, refer to the following TechNote on the Symantec Support Web site:

http://www.symantec.com/docs/DOC5571

For more information about OpsCenter, refer to the Symantec OpsCenter
Administrator's Guide on the Symantec Support Web site:

http://www.symantec.com/docs/DOC5042

This Readme file is intended for the system administrator and other users that
are interested in this release of Symantec OpsCenter.


Solution



=================
PACK DEPENDENCIES
=================

-- Symantec OpsCenter 7.5 must be installed before you install this Maintenance Pack.

-- Check the NetBackup OpsCenter Administrator's Guide for a list of the
supported operating systems (OS), OS dependencies, and support issues.


I. SYSTEM REQUIREMENTS
II. DOWNLOAD INSTRUCTIONS
III. INSTALLATION INSTRUCTIONS
IV. UN-INSTALLATION INSTRUCTIONS
V. RELATED DOCUMENTS
VI. SYMANTEC OPSCENTER PRODUCT NEWS & UPDATES
VII. GETTING HELP

 

======================
I. SYSTEM REQUIREMENTS
======================

Please refer to the "Installing Symantec OpsCenter" section of the Symantec OpsCenter Administrator's Guide.
Refer to the following document on the Symantec Support Web site:

http://www.symantec.com/docs/DOC5042

 

=========================
II. DOWNLOAD INSTRUCTIONS
=========================

Use the following procedure to download the OpsCenter 7.5.0.3 Maintenance Pack
on Windows. To download OpsCenter 7.5.0.3 Maintenance Pack

1) Download the OpsCenter 7.5.0.3 Maintenance Pack from the Symantec Support
   Web site into a local temporary (/tmp) directory.

You can download the following files that correspond to the specific
OpsCenter component that you want to upgrade:

- OpsCenter Server - OpsCtr_Server_7.5.0.3<platform>.zip
- OpsCenter Agent - OpsCtr_Agent_7.5.0.3_<platform>.zip
- OpsCenter ViewBuilder - OpsCtr_ViewBuilder_7.5.0.3_<platform>.zip

2) Extract the applicable zip file by double-clicking on it. For example, if
   you want to install OpsCenter Server software, double-click OpsCtr_Server_7.5.0.3_<platform>.zip

That creates a number of files that include the Setup.exe file.

 

==============================
III. INSTALLATION INSTRUCTIONS
==============================

Use the following procedures to upgrade the OpsCenter 7.5 components to
OpsCenter 7.5.0.3 on Windows host systems.

Before you install this Maintenance Pack, please review the following items:

- Symantec recommends that you stop all the OpsCenter Server services
before you install 7.5.0.3. Perform the following steps:

1. Open a command prompt.
2. Navigate to <installdir>\OpsCenter\server\bin.
3. Run opsadmin.bat stop.

This recommendation is not applicable when you upgrade to 7.5.0.3 cluster.

- You must not run any other installation while installing
  OpsCenter 7.5.0.3 components. Additionally, after an installation is
  complete, you should wait for some time before you install other
  OpsCenter 7.5.0.3 components.

- If you try to install OpsCenter 7.5.0.3 components on a system where
  OpsCenter 7.5.0.3 is already installed, the installer runs in a
  Maintenance mode and lets you repair or remove the OpsCenter 7.5.0.3
  component that is installed on your system.


--------------------------------------------------------------------------------
To install OpsCenter Server 7.5.0.3:

1) Log on to the OpsCenter system as Administrator.

2) Navigate to the temporary location where you extracted the zip file.

3) Run Setup.exe by double-clicking on the icon from File Manager or Windows
   Explorer. You can alternatively run the Setup.exe from the command prompt.

The Welcome Page of the Installation Wizard appears.

4) The Installation Wizard detects an existing installation of OpsCenter
   Server 7.5 on the system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is
already installed on your system: Symantec OpsCenter Server: Version 7.5.
Click Next to continue.

5) After you have read the license agreement, check the "I accept the terms
   of the license agreement" check box and then click Next.

The installer shows the summary of the installation settings.

6) Check Save summary option to save the installation summary. Click
Browse to save the installation summary in your preferred location.

7) Click Install to begin the installation. The installer installs the  OpsCenter Server 7.5.0.3 software.

After a successful installation, you can view the installation logs or view the Readme.

8) Click Finish.

The installation logs are generated in the following location:

%ALLUSERSPROFILE%\Symantec\OpsCenter\
INSTALLLOGS\OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm
file before you install any other OpsCenter component. That is because
this file gets overwritten when you install another OpsCenter component.

For more information on how to install or upgrade OpsCenter, refer to
the NetBackup OpsCenter Administrator's Guide, available on the Symantec
Support Web site.

http://www.symantec.com/docs/DOC5042


--------------------------------------------------------------------------------
To install OpsCenter Agent 7.5.0.3:

1) Log on to the OpsCenter system as Administrator.

2) Navigate to the temporary location where you extracted the zip file.

3) Run Setup.exe by double-clicking on the icon from File Manager or Windows
   Explorer. You can alternatively run the Setup.exe from the command prompt.

The Welcome Page of the Installation Wizard appears.

4) The Installation Wizard detects an existing installation of OpsCenter
   Server 7.5 on the system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is
already installed on your system: Symantec OpsCenter Agent: Version 7.5.
Click Next to continue.

5) Read the license agreement, check ‘I accept the terms of the license agreement’ and then click Next.

The installer shows the summary of the installation settings.

6) Check Save summary to option to save the installation summary. Click Browse to save the installation summary in your preferred location.

7) Click Install to begin the installation. The installer installs OpsCenter Agent 7.5.0.3 software.

After successful installation, you can view the installation logs or view the Readme.

8) Click Finish.

The installation logs are generated in the following location:

%ALLUSERSPROFILE%\Symantec\OpsCenter\
INSTALLLOGS\OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm
file before installing any other OpsCenter component. This is because this
file gets overwritten when you install another OpsCenter component.


--------------------------------------------------------------------------------
To install OpsCenter ViewBuilder 7.5.0.3:

1) Log on to the OpsCenter system as Administrator.

2) Navigate to the temporary location where you extracted the zip file.

3) Run Setup.exe by double-clicking on the icon from File Manager or Windows
   Explorer. You can alternatively run the Setup.exe from the command prompt.

The Welcome Page of the Installation Wizard appears.

4) The Installation Wizard detects an existing installation of OpsCenter
   ViewBuilder 7.5 on the system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is already
installed on your system: Symantec OpsCenter ViewBuilder: Version 7.5.
Click Next to continue.

5) Read the license agreement, check ‘I accept the terms of the license
agreement’ and click Next.

The installer shows the summary of the installation settings.

6) Check Save summary to option to save the installation summary. Click
   Browse to save the installation summary in your preferred location.
   Click Install to begin the installation. The installer installs OpsCenter ViewBuilder 7.5.0.3 software.

After successful installation, you can view the installation logs or view the Readme.

7) Click Finish.

The installation logs are generated in the following location:

%ALLUSERSPROFILE%\Symantec\OpsCenter\
INSTALLLOGS\OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm file
before installing any other OpsCenter component. This is because this file
gets overwritten when you install another OpsCenter component.


--------------------------------------------------------------------------------
To upgrade to Symantec OpsCenter 7.5.0.3 silently on Windows host systems:

A silent installation avoids the need for interactive input. A silent
installation uses a response file to automate OpsCenter installation. Use a
silent installation when you need to perform an identical installation on
several servers.

You must create a response file first and then use the file to perform a silent
installation. The procedure for creating a response file requires that you run
through the Installation Wizard. The values that you specify in the Wizard
pages are saved to the response file. You can also edit the response file if required.

Note the following points about silent installation:
- Silent installation of OpsCenter is only supported on Windows platforms.
- Silent installation of OpsCenter is not supported on clusters.


To upgrade silently to OpsCenter Server:

1) Log on as administrator to the system where you want to upgrade OpsCenter 7.5 server software to 7.5.0.3.

2) Open the command prompt on your system. Navigate to the temporary location where you extracted the zip file.

3) Enter the following command:

SETUP.EXE -NoInstall

Note that the switch -NoInstall command is case sensitive.

This command starts the Installation Wizard where you can specify your
preferences. Note that the Installation Wizard creates the response file
based on your inputs and does not install the product.

4) The Symantec OpsCenter Installation Wizard appears. The Installation
   Wizard detects an existing installation of OpsCenter Server 7.5 on the
   system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is already
installed on your system: Symantec OpsCenter Server: Version 7.5
Click Next to continue.

5) Read the license agreement, check ‘I accept the terms of the license agreement’ and then click Next.

The installer shows the summary of the installation settings.

6) Check Save summary to option to save the installation summary. Click Browse to save the installation summary in your preferred location.

7) Click Install. Note that clicking Install does not install the product.

The Installation Status screen is displayed.

8) Click Finish.

A response file named LangMaintPack-<DD-MM-YY-HH-MIN-SS>.XML is created
at the following location:

%TEMP%\Symantec\OpsCenter

This XML file can be used to install OpsCenter Server software on multiple machines.

Note: If you have generated the response file on a 32-bit machine, use this
response file to install OpsCenter Server software on 32-bit machines only.
Similarly, if you have generated the response file on a 64-bit machine, use
this response file to install OpsCenter Server software on 64-bit machines only.

9) On the command prompt, ensure that you are in the directory where SETUP.EXE is located.

10) Enter the following command to run the silent installation:

SETUP -Silent -RespFile <path of the response file for OpsCenter Server>

Example: Setup -Silent -RespFile C:\LangMaintPack-19-04-10-06-11-31.xml

Note that the switches -Silent and -RespFile are case sensitive.

11) The installation logs are generated at the following location:

%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS\
OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm
file after you have installed OpsCenter Server 7.5.0.3. This is because
this file gets overwritten when you install another OpsCenter component.

After successful installation, you can see Symantec OpsCenter
Server 7.5.0.3 Maintenance Pack in Add/Remove Programs.


--------------------------------------------------------------------------------
To upgrade silently to OpsCenter Agent:

1) Log on as administrator to the system where you want to upgrade OpsCenter 7.5 server software to 7.5.0.3.

2) Open the command prompt on your system. Navigate to the temporary location where you extracted the zip file.

3) Enter the following command:

SETUP.EXE -NoInstall

Note that the switch -NoInstall command is case sensitive.

This command starts the Installation Wizard where you can specify your
preferences. Note that the Installation Wizard creates the response file
based on your inputs and does not install the product.

4) The Symantec OpsCenter Installation Wizard appears. The Installation
Wizard detects an existing installation of OpsCenter Server 7.5 on the
system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is already
installed on your system: Symantec OpsCenter Agent: Version 7.5
Click Next to continue.

5) Read the license agreement, check ‘I accept the terms of the license agreement’ and then click Next.

The installer shows the summary of the installation settings.

6) Check Save summary to option to save the installation summary. Click Browse to save the installation summary in your preferred location.

7) Click Install. Note that clicking Install does not install the product.

The Installation Status screen is displayed.

8) Click Finish.

A response file named LangMaintPack-<DD-MM-YY-HH-MIN-SS>.XML is created at the following location:

%TEMP%\Symantec\OpsCenter

This XML file can be used to install OpsCenter Agent software on multiple machines.

Note: If you have generated the response file on a 32-bit machine, use this
response file to install OpsCenter Agent software on 32-bit machines only.
Similarly, if you have generated the response file on a 64-bit machine, use
this response file to install OpsCenter Agent software on 64-bit machines only.

9) On the command prompt, ensure that you are in the directory where SETUP.EXE is located.

Installing Symantec OpsCenter 7.5.0.3
Installing Symantec OpsCenter 7.5.0.3 on Windows and UNIX

10) Enter the following command to run the silent installation:

SETUP -Silent -RespFile <path of the response file for OpsCenter Agent>

Example: Setup -Silent -RespFile C:\LangMaintPack-19-04-10-06-11-31.xml

Note that the switches -Silent and -RespFile are case sensitive.

11) The installation logs are generated at the following location:

%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS\OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm file
after you have installed OpsCenter Agent 7.5.0.3. This is because this file
gets overwritten when you install another OpsCenter component.

After successful installation, you can see Symantec OpsCenter Agent 7.5.0.3 Maintenance Pack in Add/Remove Programs.


--------------------------------------------------------------------------------
To upgrade silently to OpsCenter ViewBuilder 7.5.0.3:

1) Log on as administrator to the system where you want to upgrade OpsCenter 7.5 ViewBuilder software to 7.5.0.3.

2) Open the command prompt on your system. Navigate to the temporary location where you extracted the zip file.

3) Enter the following command:

SETUP.EXE -NoInstall

Note that the switch -NoInstall is case sensitive.

This command starts the Installation Wizard where you can specify your
preferences. Note that the Installation Wizard creates the response file
based on your inputs and does not install the product.

4) The Welcome Page of the Installation Wizard appears. The Installation
Wizard detects an existing installation of OpsCenter ViewBuilder 7.5 on
the system. The following message is displayed on the Welcome screen:

The Installation has detected that the following software is already
installed on your system: Symantec OpsCenter ViewBuilder: Version 7.5.
Click Next to continue.

5) Read the license agreement, check ‘I accept the terms of the license agreement’ and then click Next.

6) The installer shows the summary of the installation settings. Check Save
summary to option to save the installation summary. Click Browse to save
the installation summary in your preferred location.

7) Click Install. Note that clicking Install does not install the product.

The Installation Status screen is displayed.

8) Click Finish.

A response file named LangMaintPack-<DD-MM-YY-HH-MIN-SS>.XML is created at the following location:

%TEMP%\Symantec\OpsCenter

This XML file can be used to install OpsCenter ViewBuilder software on multiple machines.

Note: If you have generated the response file on a 32-bit machine, use
this response file to install OpsCenter ViewBuilder software on 32-bit
machines only. Similarly if you have generated the response file on a
64-bit machine, use this response file to install OpsCenter ViewBuilder
software on 64-bit machines only.

9) On the command prompt, ensure that you are in the directory where SETUP.EXE is located.

10) Enter the following command to run the silent installation:

SETUP -Silent -RespFile <path of the response file for OpsCenter ViewBuilder>

Example: Setup -Silent -RespFile C:\LangMaintPack-07-05-10-06-11-31.xml

Note that the switches -Silent and -RespFile are case sensitive.

11) The installation logs are generated at the following location:

%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS\OpsCenterMaintPackInstallLog.htm

Symantec recommends that you save the OpsCenterMaintPackInstallLog.htm file
after you have installed OpsCenter ViewBuilder 7.5.0.3. This is because
this file gets overwritten when you install another OpsCenter component.

After a successful installation, you can see the
SymantecOpsCenterViewBuilder 7.5.0.3 Maintenance Pack in Add/Remove Programs.


--------------------------------------------------------------------------------
About editing the OpsCenter 7.5.0.3 response file:

You can edit the response file to change any inputs that you provided to the
Installation Wizard. The silent installation is based on these inputs. To edit
the response file, open it and modify the Value field for the applicable install property.

The following are the contents of a sample response file:
<?xml version="1.0" encoding="UTF-8" standalone="no" ?>
<XML_Install>
<OpsCenter_MaintPack>
<InstallProperty Name="RAN_SETUP" Value="1" />
<InstallProperty Name="INSTALLDIR" Value="C:\Program Files\Symantec" />
</OpsCenter_MaintPack>
</XML_Install>

For example, you can modify the OpsCenter installation location in this
response file by changing the value of INSTALLDIR property from
C:\Program Files\Symantec to D:\Symantec.

Note that the text that you enter or modify in the response file is case sensitive.

You must save the response file after you modify it.

Note: Symantec recommends that you do not change the value of RAN_SETUP.


--------------------------------------------------------------------------------
About tracking the progress of a silent installation and troubleshooting tips:

When a silent installation is in progress, you can see SETUP.EXE process running
in the Processes tab of the Windows Task Manager. In addition, you will also
find multiple msiexec.exe processes running in the Task Manager.

You can also track if a silent installation is in progress by checking the size
of Vxinst.log file. The size of Vxinst.log file increases as silent installation
progresses. The Vxinst.log file is generated in:

%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS.

 

--------------------------------------------------------------------------------
To install OpsCenter Server 7.5.0.3 on a cluster:

1) Before you install the OpsCenter 7.5.0.3 Maintenance Pack, ensure that
Symantec OpsCenter is at release level 7.5 and configured to run in a cluster.

2) Ensure that the OpsCenter group is online.

3) Freeze the OpsCenter group. Use the following command to freeze the OpsCenter group:

hagrp -freeze <oc_group> -persistent

where <oc_group> is the name of the OpsCenter group.

4) Install OpsCenter Server 7.5.0.3 on all the inactive nodes of the cluster.

5) Install OpsCenter Server 7.5.0.3 on the active node of the cluster.

6) Unfreeze the OpsCenter group. Use the following command:

hagrp -unfreeze <oc_group>

where <oc_group> is the name of the OpsCenter group.

7) If the cluster is in a faulted state, clear the fault.

8) Take the OpsCenter resource group offline.

See the cluster documentation for more information.

9) Bring the OpsCenter resource group online. Also verify that OpsCenter can failover properly in the cluster.

See the cluster documentation for more information.

 


==========================
IV. UNINSTALL INSTRUCTIONS
==========================

Uninstalling OpsCenter Server 7.5.0.3

1) Log on to the target host as a user with administrator privileges.

2) In the Windows Control Panel, click Add/Remove Programs.

3) Click Symantec OpsCenter Server 7.5.0.3 Maintenance Pack and click Remove.

4) Click Yes to confirm the Symantec OpsCenter Server 7.5.0.3 Maintenance Pack is uninstalled from your computer.


--------------------------------------------------------------------------------
To uninstall Symantec OpsCenter Agent 7.5.0.3

1) Log on to the target host as a user with administrator privileges.

2) In the Windows Control Panel, click Add/Remove Programs.

3) Click Symantec OpsCenter Agent 7.5.0.3 Maintenance Pack and click Remove.

4) Click Yes to confirm the Symantec OpsCenter Agent 7.5.0.3 Maintenance Pack is uninstalled from your computer.


--------------------------------------------------------------------------------
To uninstall Symantec OpsCenter View Builder 7.5.0.3

1) Log on to the target host as a user with administrator privileges.

2) In the Windows Control Panel, click Add/Remove Programs.

3) Click Symantec OpsCenter ViewBuilder 7.5.0.3 Maintenance Pack and click Remove.

4) Click Next to continue and remove Symantec OpsCenter View Builder 7.5.0.3 from your computer.


--------------------------------------------------------------------------------
To uninstall OpsCenter 7.5.0.3 from a cluster

1) Log on to the 7.5.0.3 cluster as root.

2) Ensure that the OpsCenter group is online.

3) Freeze the OpsCenter group to prevent failover during the uninstall. Use
the following command:

hagrp -freeze <oc_group> -persistent

where <oc_group> is the name of the OpsCenter group.

4) Uninstall OpsCenter Server 7.5.0.3 from all the inactive nodes of the cluster.

5) Uninstall OpsCenter Server 7.5.0.3 from the active node of the cluster.

6) If the cluster is in a faulted state, clear the fault.

7) Unfreeze the OpsCenter group. Use the following command:

hagrp -unfreeze <oc_group>

where <oc_group> is the name of the OpsCenter group.

8) Take the OpsCenter resource group offline.

See the cluster documentation for more information.

9) Bring the OpsCenter resource group online. Also verify that OpsCenter can failover properly in the cluster.

See the cluster documentation for more information.

 


====================
V. RELATED DOCUMENTS
====================

- Symantec OpsCenter Administrator's Guide
This document provides information on how to use OpsCenter.
It includes information about how to monitor and manage NetBackup,
collect data from Symantec and third-party products, generate
alerts, and create various reports. It also provides details
on the difference between Symantec OpsCenter (the unlicensed
version of the product) and Symantec OpsCenter Analytics
(the licensed version of the product).

http://www.symantec.com/docs/DOC5042

 

=============================================
VI. SYMANTEC OPSCENTER PRODUCT NEWS & UPDATES
=============================================

To receive Symantec OpsCenter product news and updates, sign up for email notification as follows:

1) Go to http://www.symantec.com

2) Select Support.

3) On the support page click on the Email Notification Services link.

4) Enter the information requested and select your product from the available product list.


=================
VII. GETTING HELP
=================

For updated information about this product, including system requirements,
supported platforms, supported point products, and a list of current
patches available from Technical Support, visit our web site:

http://www.symantec.com/techsupp/


Symantec Technical Support can be reached by phone at:

800-342-0652
 


Attachments

Maintenance Pack OpsCtr_Agent_7.5.0.3_winnt.x86.zip provides fixes to the Symantec OpsCenter/OpsCenter Analytics Agent on 32-bit Windows. MD5sum: f84d0ba0c6322a41544936c915e1b76b
OpsCtr_Agent_7.5.0.3_winnt.x86.zip (32.4 MBytes)



Article URL http://www.symantec.com/docs/TECH189627


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