Journal Task Fails immediately with Event ID: 2258

Article:TECH189638  |  Created: 2012-05-24  |  Updated: 2014-02-06  |  Article URL http://www.symantec.com/docs/TECH189638
Article Type
Technical Solution

Product(s)

Issue



Journal Task is in a Failed status. When trying to start the task, it fails immediately. Event Log shows Event ID: 2258


Error



A dtrace of the JournalTask: 


Successfully communicated with an EV Directory Service on the local machine
1674 11:35:21.842  [3920] (JournalTask) <2240> EV:H {CAgentTask::Initialise} (Exit) HRXEX fn trace : Unexpected fn exit path, returning error [0x80070002], [..\ArchiveService\AgentTask.cpp, lines {1450,1456,1463,1475,1479,1480,1483}, built Nov 11 21:02:46 2011].
1675 11:35:21.842  [3920] (JournalTask) <2240> EV:H {CArchiveAgentTask::Initialise} HRXEX fn trace : Error [0x80070002], [..\AgentsCommon\ArchiveAgentTask.cpp, lines {358,364}, built Nov 11 21:02:46 2011].
1676 11:35:21.842  [3920] (JournalTask) <2240> EV:M CArchiveAgentTask::Initialise - Com Result [0x80070002]
1677 11:35:21.842  [3920] (JournalTask) <2240> EV:H {CJournalAgentTask::Initialise} (Exit) Status: [The system cannot find the file specified.  (0x80070002)]
1679 11:35:21.842  [3920] (JournalTask) <2240> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 1]
1680 11:35:21.842  [3920] (JournalTask) <2240> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
1681 11:35:21.874  [3920] (JournalTask) <2240> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type Task : (null)
1682 11:35:21.874  [3920] (JournalTask) <2240> EV:L CDirectoryVaultObject::GetAttributeListFromType Unknown type - Task
1683 11:35:21.874  [3920] (JournalTask) <2240> EV~E Event ID: 2258 The Journal Task 'Exchange Journaling Task for  ExchangeServer' could not be started due to startup errors. |
1684 11:35:21.874  [3920] (JournalTask) <2240> EV:L {CAgentTaskLoader::DeInitialiseTaskLoader} (Entry)
1685 11:35:21.874  [3920] (JournalTask) <2240> EV:L {CAgentTaskLoader::DeInitialiseTaskLoader} (Exit) Status: [Success]
1686 11:35:21.874  [3920] (JournalTask) <2240> EV:H {CAgentTaskLoader::TaskMain} (Exit) Status: [The system cannot find the file specified.  (0x80070002)]
1687 11:35:21.874  [3920] (JournalTask) <2240> EV:H DirectoryVault: Termination: DLL_PROCESS_DETACH received by the DirectoryVault DLL. |

 V-437-2258

 


Cause



The error code of 0x80070002 indicates that the system cannot find a file, or files. In this instance when the Journal Task starts, because the path to the EV install files is unavailable, the task cannot continue running because the .exe files and .dll files required cannot be found.
 


Solution



1. Log onto the EV server and open the registry

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

2. Manually create a new InstallPath key (String Value) under: 

HKLM\SOFTWARE\KVS\EnterpriseVault\Install and set it's value to that of the location in which Enterprise Vault is installed, typically c:\Program Files (x86)\Enterprise Vault\

(HKLM\SOFTWARE\Wow6432Node\KVS\EnterpriseVault\Install for 64bit OS)

3. Restart the EV services and then monitor the tasks which should again begin processing.


Supplemental Materials

SourceEvent ID
Value2258
Description

The Task 'Exchange Task for  ExchangeServer' could not be started due to startup errors



Article URL http://www.symantec.com/docs/TECH189638


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