DLO Desktop Agent fails to initialize with error V-139-52224-990

Article:TECH189643  |  Created: 2012-05-24  |  Updated: 2012-08-09  |  Article URL http://www.symantec.com/docs/TECH189643
Article Type
Technical Solution


Issue



After installing Desktop Agent on a client computer, the software fails to start.


Error



'V-139-52224-990' the database server name is not specified in registry. failed to load configuration settings.

 


Cause



The registry is filled with information listed on setup.ini, if the MSI installer is run instead of setup.exe, the information in setup.ini will not be populated into the registry.  Therefore, the reference to the Media Server on the Desktop Agent is invalid.


Solution



  1. On client workstation, uninstall Desktop Agent from Add/Remove programs.
  2. Connect to DLO Share on Media Server.
  3. Run installation using "setup.exe" 



Article URL http://www.symantec.com/docs/TECH189643


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