Mobile devices with multiple policies containing the same payload only install one of the configured policies

Article:TECH189796  |  Created: 2012-05-25  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH189796
Article Type
Technical Solution



Issue



When configuring Mobile Management policies for iOS Devices, it is possible to configure multiple policies that contain the same configuration payloads, such as Certificates or VPN definitions.  However, the Mobile Device might not install all the configured policies if an overlap in certain types of payloads occurs.


Environment



Symantec Mobile Management


Cause



Certain types of payloads, including VPN Policies, can only be configured one time on an iOS device.  If an additional policy is configured containing this same payload, the iOS Device will receive the policy, but not install any of it.


Solution



Avoid having the same payload in multiple policies, if the policies might be applied to the same device.  iOS will not install a subset of these policies if a problem happens in a single part of it, so the whole thing will be ignored.


Supplemental Materials

SourceETrack
Value2729170


Article URL http://www.symantec.com/docs/TECH189796


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