Beremote.exe service on Hyper-V host crashes reporting faulting module bedscomn.dll when backing up Virtual machine with GRT (Granular Restore Technology) to Dedupe folder.

Article:TECH189829  |  Created: 2012-05-27  |  Updated: 2014-01-03  |  Article URL http://www.symantec.com/docs/TECH189829
Article Type
Technical Solution


Issue



Beremote.exe service on Hyper-V host crashes when backing up virtual machines with GRT.

The following module is reported in the event log when the service crashes.


Error



beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7/Faulting module name: bedscomn.dll, version: 14.0.1798.0, time stamp: 0x4f1e02c2
 

Error Code / Exact Error Message /Issue:
Application Error 1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: bedscomn.dll, version: 14.0.1798.0, time stamp: 0x4f1e02c2
Exception code: 0xc0000005
Fault offset: 0x000000000006d171
Faulting process id: 0xf04
Faulting application start time: 0x01cd33191e93e44e
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\bedscomn.dll
Report Id: 23d5dd99-9f14-11e1-a644-ccef48ce978f
 


Environment



Backup Exec 2012

Backup to Deduplication Folder

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Hotfix 199866 - http://www.symantec.com/docs/TECH199866


Supplemental Materials

SourceETrack
Value2799967
Description

HYPERV: Beremote .exe crashes on Hyper-V host when doing a GRT backup to disk for a Virtual Machine.




Article URL http://www.symantec.com/docs/TECH189829


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