Error in GetConfiguration: 0x80770003 when backing up SQL transaction logs

Article:TECH189888  |  Created: 2012-05-29  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/TECH189888
Article Type
Technical Solution


Environment

Issue



SQL transaction log backup fails.


Error



MASTERSERVER NETBACKUP
CLIENT SQL1
INSTANCE SQL1
DATABASE mydatabase
OPERATION BACKUP
OBJECTTYPE TRXLOG
STATUS -1
INFO Error in GetConfiguration: 0x80770003.
INFO The api was waiting and the timeout interval had elapsed.
ENDOPER TRUE

job details:

7/4/2012 4:42:45 PM - Info dbclient(pid=7780) ERR - Error in GetConfiguration: 0x80770003.        
7/4/2012 4:42:45 PM - Info dbclient(pid=7780)     CONTINUATION: - The api was waiting and the timeout interval had elapsed.
7/4/2012 4:42:50 PM - Info dbclient(pid=7780) ERR - Error in VDS->Close: 0x80770004.        
7/4/2012 4:42:50 PM - Info dbclient(pid=7780)     CONTINUATION: - An abort request is preventing anything except termination actions.

dbclient:
09:09:56.602 [4820.5552] <16> CDBbackrec::InitDeviceSet_Part2(): ERR - Error in GetConfiguration: 0x80770003.


Environment



Windows 2008
SQL 2008
Nebackup 7.5.0.1
Enterprise Edition (64-bit) on Windows
Microsoft SQL Server 2008 (SP2) - 10.0.4064.0 (X64)


Solution



Checked the task manager and there were many hung dbbackex.exe processes
Terminated the hung dbbackex.exe processes

 




Article URL http://www.symantec.com/docs/TECH189888


Terms of use for this information are found in Legal Notices