No computers are seen when using Organizational Views/Groups in Symantec System Recovery Management Solution (SSR-MS) 2011.

Article:TECH189893  |  Created: 2012-05-29  |  Updated: 2013-01-14  |  Article URL
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Technical Solution



When using Organizational Views and Groups within the Symantec Management Platform (SMP) framework, no computers are seen via the 'Manage Tasks' page when selecting the organizational group within the Symantec System Recovery Management Solution (SSR-MS).

Figure 1 below shows an example of what is seen via the SMP organizational group view. Figure 2 shows what is listed in the 'Manage Tasks' section of SSR-MS when selecting the same organizational group.

Figure 1:

Figure 2:


This issue was introduced with Service Pack 2 for Symantec Management Platform (SMP) 7.1.


This issue is fixed in Symantec System Recovery Management Solution (SSR-MS) 2013.

Supplemental Materials


No computers are listed in 'Manage Tasks' when using SMP Organizational views/groups.

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