Duplication of NDMP images with more than one fragment using Quantum Dxi with Direct Copy fails with status 85

Article:TECH189926  |  Created: 2012-05-29  |  Updated: 2013-05-09  |  Article URL http://www.symantec.com/docs/TECH189926
Article Type
Technical Solution


Environment

Issue



Direct to tape duplications fail with Status Code: 85 from quantum DXi disk to tape.
If job had one fragment duplication was successful.
Applied EEB bundle 2175367, which allowed standard/winnt duplications to work.
But now NDMP images will not duplicate and fail with the same error - always on fragment 2.
Appears to be issue described in ET2220917.


Error



From bptm log:

12:55:40.592 [4919] <4> read_backup: successfully read (duplicate) backup id netapp05_1322998795, copy 1, fragment 1, 524288000 Kbytes at 30900.503 Kbytes/sec
.
12:55:40.592 [4919] <2> read_backup: media id @aaaab, copy 1, fragment 2 (31171328 Kbytes) being considered for duplicate
.
12:55:40.592 [4919] <2> bptm: OST NDMP file name = "/NetBackup/diskback01ss_10.212.1.50/_PhysicalLSU/netapp05_1322998795_C1_F2"
.
12:55:40.952 [4919] <4> read_backup: begin reading backup id netapp05_1322998795 (duplicate), copy 1, fragment 2, from media id @aaaab on drive (index -1)
.
12:55:41.953 [4919] <2> NdmpMoverSession[0]: file transfer complete, status = 568328203 (NDMP_FILE_END_OF_FILE_ERR), bytes transferred = 0
12:55:41.953 [4919] <16> NdmpMoverSession[0]: ERROR ndmp_file_notify_transfer_complete status = 568328203 (NDMP_FILE_END_OF_FILE_ERR)
.
.
12:55:41.963 [4919] <2> read_data: ndmp_task = 4
12:55:41.963 [4919] <16> NdmpMoverSession[0]: ERROR DirectCopy - Previous internal error occurred
.
12:56:12.000 [4919] <2> set_job_details: Tfile (13010): LOG 1323798972 16 bptm 4919 cannot read image from NDMP media id @aaaab, drive index -1, error code 20 (NDMP_UNDEFINED_ERR)
12:56:12.000 [4919] <16> read_data: cannot read image from NDMP media id @aaaab, drive index -1, error code 20 (NDMP_UNDEFINED_ERR)


Environment



NetBackup 7.1.0.2 with eeb 2175367 installed.

master = Red Hat Enterprise Linux Server release 6.1 (Santiago)
media server = Windows 2008 r2 64bit
media server = Red Hat Enterprise Linux Server release 6.1 (Santiago)

TLD(0) robotic path = /dev/alias/mc/9110001D72 (diskback01 [SCSI b/t/l = 0/0/1] )
Quantum DXi6500 version 2.0.1.1.43242
with STK L700 attached - 3 IBM ULTRIUM-TD3 attached to Quantum (not attached to master or media servers - they have no fiber hbas for tape)

bpstsinfo -pi
Plugin Name: libstspiQuantumMT.so
Prefix: Quantum
Label: Quantum OST plugin
Build Version: 9
Build Version Minor: 4
Operating Version: 9
Vendor Version: 2.4.0.1534 Quantum MT plugin


Solution



Installed engineering binary from ET2535076 version 3.

Issue permanently resolved in NetBackup 7.5.0.4.




Article URL http://www.symantec.com/docs/TECH189926


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