Backup Exec job engine service (BENGINE.exe) terminates in KERNEL32.DLL during a Synthetic Incremental Backup job in Backup Exec 2012.

Article:TECH189932

Created: 2012-05-29

Updated: 2012-06-27

Article URL http://www.symantec.com/docs/TECH189932

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Article Type
Technical Solution

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Problem

At the end of a Synthetic Incremental Backup job in Backup Exec 2012 the Backup Exec job engine service (BENGINE.EXE) may terminate in KERNEL32.DLL.

Environment

Backup Exec 2012

Synthetic Backups

Cause

Low Virtual Memory on the Backup Exec server during Synthetic backups.

Solution

WORKAROUND:

Recommend to configure a Synthetic backup job to be multiple jobs to reduce amount of memory usage per job.

Increase the memory on the Backup Exec media server.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source	ETrack
Value	2802192
Description	Synthetic Incremental crashes BENGINE in Kernel32.dll.