Remote Agent Service hangs on stopping. Reboot required.

Article:TECH189933  |  Created: 2012-05-29  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH189933
Article Type
Technical Solution


Issue



Remote Agent Service hangs on stopping. Reboot required.

Intermittently, the Backup Exec remote agent service (beremote.exe) may become unresponsive when attempting to stop it via Task Manager or any third party utility. The remote agent service will restart successfully after a server reboot, however, subsequent attempts to stop/restart the service may result in the same hanging state.


 


Environment



Backup Exec 2010 or 2012 media server

Backup Exec 2010 or 2012 remote agent

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)
 


Supplemental Materials

SourceDEFECT
Value2802309



Article URL http://www.symantec.com/docs/TECH189933


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