Getting error code 811 while taking backups

Article:TECH189954

Created: 2012-05-29

Updated: 2012-07-28

Article URL http://www.symantec.com/docs/TECH189954

Article Type
Technical Solution

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Problem

Getting error code 811 while taking backups

Error

Backups are failing with status code 811: failed to communicate with resource requester

Environment

Media Server:-
media1
Windows 2008 R2 64 bit
NBU 7.1

Master Server:-
master1

Windows 2008 R2 64 bit
NBU 7.1.0.3

Cause

Has upgraded the media server to a 64 bit Windows 2008 R2 Server
Installed Nbu 6.0 MP7 and then NBU 7.1 and then 7.1.0.3
When it was NBU 6.0 MP7 it was working fine however after 7.1 it gives error
Uninstalled 7.1.0.3 still the same issue

Solution

The media server services have been restarted
The bpclntcmd -pn and -hn works from media server and master
The nbemmcmd -listhosts gives the mediaserver name in the output
The telnet is working from both end for shortname and fqdn

In Application log

Log Name:      Application

Source:        spad

Date:          5/25/2012 12:49:45 PM

Event ID:      1

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      INGLTP01RRLS01.HBAP.ADROOT.HSBC

Description:

The description for Event ID 1 from source spad cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: 26016: Symantec PureDisk Storage Pool Authority: Initialization failure.

Checked the install log (%ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs\) - no errors

From the bptm logs:-
13:00:50.077 [2156.5408] <2> ConnectList::search: host media1 not found in cache(../ConnectList.cpp:116)
13:00:50.077 [2156.5408] <2> ConnectList::search: host 136.49.126.54 found GOOD(../ConnectList.cpp:89)

13:00:50.077 [2156.5408] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
13:00:50.077 [2156.5408] <4> nbjm_media_request: Error from RequestMultipleResources, Master master1, error 150, resourceAllocated 0
13:00:50.077 [2156.5408] <4> nbjm_media_request: Shutdown requested

13:00:20.280 [5288.5108] <2> RequestInitialResources: retVal = 150 emmStatus = 4000008
13:00:20.280 [5288.5108] <2> RequestInitialResources: returning
13:00:20.280 [5288.5108] <4> nbjm_media_request: Error from RequestMultipleResources, Master master1, error 150, resourceAllocated 0
13:00:20.280 [5288.5108] <4> nbjm_media_request: Shutdown requested

Deleted host_cache , disabled IPV6, made sure binding order for NIC card is correct
Added the media server entry in the registry of master server
Uninstalled nbu 7.1 and then installed nbu 7.1 - this time without nbu 6.0 MP7
Now the GUI opened successfully on media server
Backups are working fine