Non-Case Task Closure: Temporarily Archiving Ticket - Customer not seeing issue at present

Article:TECH189991  |  Created: 2012-05-30  |  Updated: 2012-05-30  |  Article URL http://www.symantec.com/docs/TECH189991
Article Type
Technical Solution


Issue



Use this KB to link in the following scenarios:

Non-Case Task Closure:  Temporarily Archiving Ticket - Customer not seeing issue at present. May re-open or open new ticket if customer comes back reporting this issue again.


Solution



 Use this KB to link in the following scenarios:

Non-Case Task Closure:  Temporarily Archiving Ticket - Customer not seeing issue at present. May re-open or open new ticket if customer comes back reporting this issue again




Article URL http://www.symantec.com/docs/TECH189991


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