FSAUTILITY Restore and Recreate options fail

Article:TECH190038  |  Created: 2012-05-31  |  Updated: 2012-10-29  |  Article URL http://www.symantec.com/docs/TECH190038
Article Type
Technical Solution


Problem



 When running the FSAUTILITY tool to recreate placeholders or to restore archived items the process fails and delivers an error within the command prompt.


Error



The following error is generated in the command prompt:-

Error: Invalid fileserver or volume name. Please enter a valid UNC path.

When running a DTRACE against the FSAUTILITY process the following errors are generated:-

Restore Process

(FSAUtility) <4236> EV-H {RESTORE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()

(FSAUtility) <4236> EV-H {FSARESTORE.EN_US} KVS.EnterpriseVault.FSARestore.FSABulkRestoreException: Invalid fileserver or volume name. Please enter a valid UNC path. ---> System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   --- End of inner exception stack trace ---|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   at KVS.EnterpriseVault.FSARestore.Restore.Start()|   at KVS.EnterpriseVault.FSARestoreCLI.FsaRestore.Main(String[] args)

Recreate Process

(FSAUtility) <6608> EV-H {RECREATE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Recreate.StartRecreate()
 


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.2
http://www.symantec.com/docs/TECH147789

Enterprise Vault 9.0.4 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH199014

Cumulative Hotfix for Symantec Enterprise Vault (EV) for File System Archiving (FSA) 9.0.4 - FSAUtility processes.
http://www.symantec.com/docs/TECH193064


Supplemental Materials

SourceETrack
Value2799918
Description

FSAUTILITY restore or recreate operations are not working




Article URL http://www.symantec.com/docs/TECH190038


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