FSAUTILITY Restore and Recreate options fail

Article:TECH190038  |  Created: 2012-05-30  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH190038
Article Type
Technical Solution


Issue



 When running the FSAUTILITY tool to recreate placeholders or to restore archived items the process fails and delivers an error within the command prompt.


Error



The following error is generated in the command prompt:-

Error: Invalid fileserver or volume name. Please enter a valid UNC path.

When running a DTRACE against the FSAUTILITY process the following errors are generated:-

Restore Process

(FSAUtility) <4236> EV-H {RESTORE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()

(FSAUtility) <4236> EV-H {FSARESTORE.EN_US} KVS.EnterpriseVault.FSARestore.FSABulkRestoreException: Invalid fileserver or volume name. Please enter a valid UNC path. ---> System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   --- End of inner exception stack trace ---|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   at KVS.EnterpriseVault.FSARestore.Restore.Start()|   at KVS.EnterpriseVault.FSARestoreCLI.FsaRestore.Main(String[] args)

Recreate Process

(FSAUtility) <6608> EV-H {RECREATE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Recreate.StartRecreate()
 


Solution



This issue has been addressed in the following release:


Hotfix for Symantec Enterprise Vault (EV) for File System Archiving (FSA) 9.0.4 - FSAUtility processes.
http://www.symantec.com/docs/TECH193064

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Supplemental Materials

SourceETrack
Value2799918
Description

FSAUTILITY restore or recreate operations are not working


SourceEvent ID
Value2834342
Description

FSAUTILITY restore or recreate operations are not working


SourceETrack
Value2834088
Description

 FSAUTILITY restore or recreate operations are not working




Article URL http://www.symantec.com/docs/TECH190038


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