Outlook intermittently crashes when using Virtual Vault

Article:TECH190109  |  Created: 2012-05-31  |  Updated: 2013-12-17  |  Article URL http://www.symantec.com/docs/TECH190109
Article Type
Technical Solution


Issue



Outlook may intermittently crash and restart when using Virtual Vault


Error



Microsoft Office Outlook has encountered a problem and needs to close


Cause



This can occur if Virtual Vault tries to act on an invalid Exchange entry ID. This can be confirmed by obtaining crash dumps and send them to support for analysis.


Solution



This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Supplemental Materials

SourceETrack
Value2788714
Description

Outlook is crashing when VV is given invalid entryid


SourceEvent ID
Value2814770
Description

Outlook is crashing when VV is given invalid entryid



Article URL http://www.symantec.com/docs/TECH190109


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