Backups of ESX server fails with “Final error: 0xe0009586 - Unable to find the metadata for a disk of the virtual machine”.

Article:TECH190164  |  Created: 2012-06-01  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH190164
Article Type
Technical Solution


Issue



Backups of ESX server fails with “Final error: 0xe0009586 - Unable to find the metadata for a disk of the virtual machine”.


Error



Final error: 0xe0009586 - Unable to find the metadata for a disk of the virtual machine.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38278

 Backup- VMVCB::\\ESX server\VCGuestVm\(DC)ha-datacenter(DC)\vm\test: Guest VM Name
V-79-57344-38278 - Unable to find the metadata for a disk of the virtual machine.

 


Environment



Backup Exec 2010 R3 with SP2

ESX version : 4.0.0. 398348

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


Supplemental Materials

SourceETrack
Value2807156
Description

AVVI: Backups of ESX fails with “Final error: 0xe0009586 - Unable to find the metadata for a disk of the virtual machine”.


SourceError Code
Value0xe0009586
Description

Unable to find the metadata for a disk of the virtual machine.
 


SourceUMI
ValueV-79-57344-38278
Description

Unable to find the metadata for a disk of the virtual machine.




Article URL http://www.symantec.com/docs/TECH190164


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