Symantec Email Submission Client (SESC) debug logs show error "Unable to send silent Ping" even when proxy is configured
|Article:TECH190292|||||Created: 2012-06-04|||||Updated: 2013-10-25|||||Article URL http://www.symantec.com/docs/TECH190292|
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The debug logs for the SESC service show an error message similar to the following regarding a "silent ping" error similar to the following:
The default location for the SESC debug logs is C:\Program Files\Symantec\SESC\1.0\Logs\log.txt (for more details see the following article: How to Obtain Debug logs for Symantec Email Submission Client (SESC)).
- SESC is configured to use a proxy.
1. Open the SESC console.
2. Click on the Proxy Configuration pane.
3. If the checkbox Use a proxy server for all external communication is checked then this condition is met.
- SESC 1.0
SESC is not using the proxy configuration when communicating with the following URL:
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Ignore the errors in the logs. This message has no impact on the functionality of SESC.
Article URL http://www.symantec.com/docs/TECH190292