Backup Exec 2012 upgrade fails because the Desktop Laptop Option has been detected on this machine
|Article:TECH190321|||||Created: 2012-06-04|||||Updated: 2014-07-09|||||Article URL http://www.symantec.com/docs/TECH190321|
Backup Exec 2012 upgrade reports the DLO (Desktop Laptop Option) must be removed before the upgrade can continue.
In Backup Exec, Tools/Install Options and License keys on this Media Server/Backup Exec Options:
-The Desktop Laptop Option is greyed out and cannot be deselected for uninstall.
Symantec Desktop and Laptop Option 7.0 is a new product available that replaces previous versions of the Backup Exec Desktop and Laptop Option and NetBackup Desktop and Laptop Option.
In Backup Exec, select Tools/Install Options and License keys on this Media Server:
-Uninstall all license keys.
-In Backup Exec Options section, deselect the Desktop Laptop Option and proceed with installation changes.
Article URL http://www.symantec.com/docs/TECH190321