Backup Exec 2012 upgrade fails because the Desktop Laptop Option has been detected on this machine

Article:TECH190321  |  Created: 2012-06-04  |  Updated: 2014-07-09  |  Article URL http://www.symantec.com/docs/TECH190321
Article Type
Technical Solution


Environment

Issue



Backup Exec 2012 upgrade reports the DLO (Desktop Laptop Option) must be removed before the upgrade can continue.

 


Error



In Backup Exec, Tools/Install Options and License keys on this Media Server/Backup Exec Options:

-The Desktop Laptop Option is greyed out and cannot be deselected for uninstall.


Cause



Symantec Desktop and Laptop Option 7.0 is a new product available that replaces previous versions of the Backup Exec Desktop and Laptop Option and NetBackup Desktop and Laptop Option.


Solution



In Backup Exec, select Tools/Install Options and License keys on this Media Server:

-Uninstall all license keys.

-In Backup Exec Options section, deselect the Desktop Laptop Option and proceed with installation changes.

 





Article URL http://www.symantec.com/docs/TECH190321


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