The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.

Article:TECH190333  |  Created: 2012-06-04  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH190333
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Article Type
Technical Solution

Product(s)

Issue



The FSAUtility -pm option may return this condition when processing a large folder structure of items to migrate.


Error



Error: Exception of type 'System.OutOfMemoryException' was thrown.

Event Viewer Log entry
Event Type: Error
Event Source: Enterprise Vault
Event Category: FSAUtility Tool
Event ID: 41296

Description:
FSAUtility placeholder migration operation from source path \\Source.File.Server\g$\folder to destination path \\Target.File.Server\v$\folder completed with errors. The archive point migration failed to complete successfully, or the database update failed.

If archiving occurs on the destination path, the archived data for that path may become split across multiple archives. Try repeating the migration. Do not archive from the destination path until the placeholder migration operation completes successfully.
V-437-41296


Cause



This is due to the FSAUtility process memory usage increasing until it reaches a critical level on the EV server.


Solution



Workaround:

Restart the migration using the same command to continue processing the folder structure from the source server. 

Note:  The process will start at the beginning of the folder structure and verify that the items have been moved to the target server.  This will cause a delay in the migration of non-migrated data until the process reaches the point where the data does not exist on the target server. 


This issue has been addressed in the following release:

Hotfix for Enterprise Vault for 10.0.2 "Linked mailbox permissions do not synchronise correctly with an archive"
http://www.symantec.com/docs/TECH193064

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715


Supplemental Materials

SourceETrack
Value2793753
Description

FSA- FSAUtility -pm is causing fsautility to grow in memory usage until it crashes and has to be restarted.


SourceEvent ID
Value41296
Description

Description:
FSAUtility placeholder migration operation from source path \\Source.File.Server\g$\folder to destination path \\Target.File.Server\v$\folder completed with errors. The archive point migration failed to complete successfully, or the database update failed.

If archiving occurs on the destination path, the archived data for that path may become split across multiple archives. Try repeating the migration. Do not archive from the destination path until the placeholder migration operation completes successfully.


SourceETrack
Value2834084
Description

 FSA- FSAUtility -pm is causing fsautility to grow in memory usage until it crashes and has to be restarted.


SourceETrack
Value2834085
Description

FSA- FSAUtility -pm is causing fsautility to grow in memory usage until it crashes and has to be restarted.




Article URL http://www.symantec.com/docs/TECH190333


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