Query based VMware Backup using Calendar schedule may fail with Status: 196 (client backup was not attempted because backup window closed)

Article:TECH190338  |  Created: 2012-06-04  |  Updated: 2012-09-24  |  Article URL http://www.symantec.com/docs/TECH190338
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Article Type
Technical Solution


Environment

Issue



After upgrading to NetBackup 7.5, 7.5.0.1 or 7.5.0.3, query based VMware Backup using Calendar schedule may fail with Status: 196 (client backup was not attempted because backup window closed) when the backup window crosses midnight.

 


Error



Detail Status:

5/31/2012 7:00:25 PM - begin Application Resolver, Policy Execution Manager 
Preprocessed
Status 196
6/1/2012 12:29:11 AM - end Application Resolver, Policy Execution Manager 
Preprocessed; elapsed time: 05:28:46
6/1/2012 12:29:11 AM - begin Application Resolver, Stop On Error
Status 0
6/1/2012 12:29:11 AM - end Application Resolver, Stop On Error; elapsed time: 
00:00:00
6/1/2012 12:29:11 AM - begin Application Resolver, End Notify Script
6/1/2012 12:29:12 AM - Info RUNCMD(pid=6976) started            
6/1/2012 12:29:12 AM - Info RUNCMD(pid=6976) exiting with status: 0         
Status 0
6/1/2012 12:29:12 AM - end Application Resolver, End Notify Script; elapsed 
time: 00:00:01
Status 196
6/1/2012 12:29:12 AM - end Parent Job; elapsed time: 05:29:09
client backup was not attempted because backup window closed(196)

nbpem:

6/1/2012 00:18:47.771 [CompoundJob::submitOneChildJob] +++ ENTERING +++ : obj = 000000000205F2A8 (../CompoundJob.cpp:658)
6/1/2012 00:18:47.771 [CompoundJob::shouldStartChildJob] (ID:000000000205EE10 CTX:000000000207CCD8) Will not run stream 313 (vmclient01.test.com) because it falls outside of the child start window of 0:20:00 (1200)(CompoundJob.cpp:932)
6/1/2012 00:18:47.771 V-116-229 [CompoundJob::submitOneChildJob] no schedule due to run for stream 313 (vmclient01.test.com), parent jobid=62190
6/1/2012 00:18:47.771 [CompoundJob::verifySomeStarted] (ID:000000000205EE10 CTX:000000000207CCD8) All children are outside of window(CompoundJob.cpp:625)
6/1/2012 00:18:47.771 [PemTask::setCompletionStatus] (ID:000000000205EE10 CTX:000000000207CCD8) Status on task changed from PEM_EC_INCOMPLETE (-2) to EC_no_attempt_window_closed (196)(PemTask.cpp:740)

Solution



The formal resolution for this issue (Etrack 2803826) is included in the following release:

  • NetBackup 7.5 Maintenance Release 4 (7.5.0.4)

Information on NetBackup 7.5.0.4 is available in the Related Article linked below.

Workaround:
Change the Calendar base schedule to frequency base scheduling.

If this workaround is unfeasible, an EEB (Emergency Engineering Binary) replacement for nbpem is available for NetBackup 7.5.0.3 in the Related Article linked below.


Supplemental Materials

SourceETrack
Value2803826
Description

VMware backups are failing with Status 196 when the time windows is still open.




Article URL http://www.symantec.com/docs/TECH190338


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