Task: Copy File, does not run on a client computer. Task is being put to sleep

Article:TECH190368  |  Created: 2012-06-05  |  Updated: 2012-11-07  |  Article URL http://www.symantec.com/docs/TECH190368
Article Type
Technical Solution


Issue



Client computer can run other tasks but NOT Task: Copy File.

1. A simple script task works

2. Full Inventory collection works

3. Detection checks work as normal

 


Error



Error: The agent for this task type is not installed

Priority: 4
Date: 5/06/2012 4:01:06 PM
Tick Count: 85499234
Host Name: SMP Server
Process: AtrsHost (1888)
Thread ID: 143
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ServerTasks.ServerTaskExecutionInstance.Sleep
Description: Task instance Quick run on Client1Computer (5/06/2012 4:01:05 PM) is being put to sleep until 5/06/2012 4:06:06 PM. Instance GUID: ccccccc-de21-Sam-ple-5186ed3b59a6


Priority: 4
Date: 5/06/2012 4:01:06 PM
Tick Count: 85499218
Host Name: SMP Server
Process: AtrsHost (1888)
Thread ID: 124
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.BaseClientTask.CheckIsTaskComplete
Description: BaseClientTask.CheckIsTaskComplete(): Task "Copy File" (5/06/2012 4:01:05 PM) - 0 / 1 child instances done.  Timeout at 7/06/2012 4:01:05 AM.  Will complete at 6/06/2012 4:01:05 PM if 95% of child instances are complete.


Environment



ITMS 7.1 SP2


Cause



Missing Deployment Solution plugin


Solution



1 (Optional).
If the job fails to start i.e. being put to sleep, try changeing the assigned task server.
Under SMP console >Settings >Notification Server > Site Server Settings
Select a new task Server & Manually Assign the client computer to new task server.
**This should help you run the job and get a proper error.
 

2. Please use the following policy to install Deployment solution plugin on the client (depending on the hardware type)

SMP Console > settings > All Settings  >Agents/Plug-ins  >Deployment and Migration  >Windows (x86)  >Deployment Plug-in for Windows (x86) - Install

After successful plugin installation, the File Copy task should run without error.

 

 

Related KBs.

Title: Why are my tasks being put to sleep?
http://www.symantec.com/docs/HOWTO82294


Title: A simple task to copy files from a share starts correctly but the actual copy process fails with "invalid drive specification".
http://www.symantec.com/docs/TECH142897

Title: Copy File task fails
http://www.symantec.com/docs/TECH175630




Article URL http://www.symantec.com/docs/TECH190368


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