beremote.exe crashes in msvcr80.dll when backing up Exchange with GRT

Article:TECH190382  |  Created: 2012-06-05  |  Updated: 2012-08-05  |  Article URL http://www.symantec.com/docs/TECH190382
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Article Type
Technical Solution


Subject

Issue



Beremote.exe crashes in msvcr80.dll when backing up Exchange Server with Granular Restore Technology (GRT).
The following module is reported in the event log when the process crashes.


Error



Log Name:      Application
Source:        Application Error
Date:          6/1/2012 2:33:49 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001e265
Faulting process id: 0x900
Faulting application start time: 0x01cd3d6bd9aeace5
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: c7902f47-ab46-11e1-b34c-6cf04958a721


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2818263
Description

EXCH: beremote.exe crashes in msvcr80.dll when backing up Exchange with GRT



Article URL http://www.symantec.com/docs/TECH190382


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