Keys on local key ring cannot be signed with PGP Desktop 9.0
| Article:TECH190383 | | | Created: 2012-06-05 | | | Updated: 2013-01-08 | | | Article URL http://www.symantec.com/docs/TECH190383 |
Problem
When trying to sign a key on the local key ring, the second dialogue for selecting the signing key does not show up.
Other users can sign the key without problems.
A second issue that might occur is that a private key cannot be imported and added to the local key ring.
Error
There is no error message at all.
Environment
PGP Desktop 9.0
Cause
There is a corruption in the preferences of PGP Desktop.
Solution
Delete the application data of PGP Desktop:
1) Uninstall PGP Desktop
2) Run the command (from Start/Run) "%appdata%" (without quoting).
3) An explorer window will open showing some directories. Delete the directory "PGP Corporation".
4) Install PGP Desktop again.
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Article URL http://www.symantec.com/docs/TECH190383
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