ODBC Access errors. Event ID 34338 and 34327 reported on CAS server running Backup Exec 2012

Article:TECH190394  |  Created: 2012-06-05  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH190394
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Article Type
Technical Solution


Issue



ODBC Access errors. Event ID 34338 and 34327 reported on CAS server running Backup Exec 2012


Error



Following ODBC access errors are occasionally observed on CASO server :

Log Name: Application
Source: Backup Exec CatErrorHandler Server
Event ID: 34327
Task Category: None
Level: Error

Description:
Update to catalog index (Catalog index database) failed.
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]***** ERROR CatInsertContainerResourceAssociationProc: ResourceContainer_SynchFromCatalog catch error: DeviceName=Resource: Cannot insert duplicate key row in object 'dbo.ResourceContainer' with unique cat_RecordSet::ExecuteBulkInsert()
r:\honshu\1798r\becat\segodbc\seg_odbc.cpp(3155)
sp_sproc_columns CatInsertContainerResourceAssociationProc

 


Log Name: Application
Source: Backup Exec
Event ID: 34338
Task Category: None
Level: Error
Description:
Backup Exec Alert: Catalog Error
(Server: "CAS Server name") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

 

 


Environment



Backup Exec 2012

CASO Environment

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2810883
Description

ODBC Access errors. Event ID 34338 and 34327 reported on CAS server running Backup Exec 2012




Article URL http://www.symantec.com/docs/TECH190394


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