pcAnywhere plugin install failing with "Program 'pcAnywhere Plug-in Install for Windows' completed. Exit code=1002"

Article:TECH190415  |  Created: 2012-06-05  |  Updated: 2012-08-10  |  Article URL http://www.symantec.com/docs/TECH190415
Article Type
Technical Solution


Environment

Issue



After upgrading to pcAnywhere 12.6.7, some agents were getting the errors known in document http://www.symantec.com/business/support/index?page=content&id=TECH187737. Before the fix for that was released, the suggested workaround was to uninstall and reinstall the pcAnywhere host. In some cases, the reinstalled caused error 1002.


Error



SMP agent.logs have informational messages with the following Description: Program 'pcAnywhere Plug-in Install for Windows' completed. Exit code=1002


Cause



Damaged install/upgrade files


Solution



Apply the current fix file from http://www.symantec.com/business/support/index?page=content&id=TECH187737. Uninstall and reinstall the pcAnywhere agent on any hosts displaying the 1002 error




Article URL http://www.symantec.com/docs/TECH190415


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