ECS.exe does not appear in the netstat -abn listing but the process is running
| Article:TECH190419 | | | Created: 2012-06-05 | | | Updated: 2012-07-11 | | | Article URL http://www.symantec.com/docs/TECH190419 |
Problem
ECS.exe does not appear in the netstat -abn listing but the process is running
Error
ECS.exe does not appear in the netstat -abn listing but the process is running.
Unable to verify what port
Environment
CCS9.0.1
W2K03 Enterprise Edition R2 64-bit
2011-1 PCU
9.0.1612.20800
target host has been added -> windows 2003 enterprise
there is not any trusts between the target domain and the domain where the ECS is, something that needs to be noted
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.16/Health_&_Status51712.htm
netstat results from each side;
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.16/nestat_rx1utlwps03.txt
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.26/BVIS.txt
Machine: RX1UTLWPS03 - see summary tab for ECS details
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-23/22.43.55/quick job error.bmp
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-23/22.43.55/Symantec Meeting-Case 417-666-150 for HUMANA INC (3085), JOHN NAIL -20120523 1444-1.arf
Solution
ECS.exe does not appear in the netstat -abn listing but the process is running.
A utility called sysinternals - process explorer can be used to view all running processes.
Download the process explorer from the internet then launch the executible;
Launch the application;
procexp.exe
This will launch a console that displays all the processes that are running
Look for the ECS.exe process in the list.
Select the ecs.exe process by double clicking
Then select the tab named TCP/IP
expand local address - displays hostname.domain.port
The port listed should match the port indicated in the ECS configuration.
If the port does not match you need to edit the ECS configuration as well as the verify the registry keys have also been set.
Then stop the ECS service.
Then start the ECS service.
Run a begin ECS update and a enforce sync
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Article URL http://www.symantec.com/docs/TECH190419
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