ECS.exe does not appear in the netstat -abn listing but the process is running

Article:TECH190419  |  Created: 2012-06-05  |  Updated: 2012-07-11  |  Article URL http://www.symantec.com/docs/TECH190419
Article Type
Technical Solution

Product(s)

Environment

Issue



ECS.exe does not appear in the netstat -abn listing but the process is running


Error



ECS.exe does not appear in the netstat -abn listing but the process is running.

Unable to verify what port


Environment



CCS9.0.1
W2K03 Enterprise Edition R2 64-bit
2011-1 PCU
9.0.1612.20800
target host has been added -> windows 2003 enterprise

there is not any trusts between the target domain and the domain where the ECS is, something that needs to be noted

http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.16/Health_&_Status51712.htm
netstat results from each side;
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.16/nestat_rx1utlwps03.txt
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-17/20.15.26/BVIS.txt

Machine: RX1UTLWPS03 - see summary tab for ECS details

http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-23/22.43.55/quick job error.bmp
http://hrospt.veritas.com/evidence/hro/50/417-666-150/2012-05-23/22.43.55/Symantec Meeting-Case 417-666-150 for HUMANA INC (3085), JOHN NAIL -20120523 1444-1.arf


Solution



ECS.exe does not appear in the netstat -abn listing but the process is running.

A utility called sysinternals - process explorer can be used to view all running processes.

Download the process explorer from the internet then launch the executible;

Launch the application;

procexp.exe

This will launch a console that displays all the processes that are running

Look for the ECS.exe process in the list.

Select the ecs.exe process by double clicking

Then select the tab named TCP/IP

expand local address - displays hostname.domain.port

The port listed should match the port indicated in the ECS configuration.

If the port does not match you need to edit the ECS configuration as well as the verify the registry keys have also been set.

Then stop the ECS service. 

Then start the ECS service.

Run a begin ECS update and a enforce sync

 

 




Article URL http://www.symantec.com/docs/TECH190419


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