"pcAnywhere host has encountered a problem and needs to close"

Article:TECH190503  |  Created: 2012-06-06  |  Updated: 2014-06-12  |  Article URL http://www.symantec.com/docs/TECH190503
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Article Type
Technical Solution

Product(s)

Subject

Issue



When connecting to a pcAnywhere host from either QuickConnect or the SMP Console, the host machine errors and stops the awhost32.exe.
This only happens after updating pcAnywhere solution agent to version 12.6.7
Faulting application awhost32.exe, version 12.5.4.8096
Faulting module awofrwrk.dll, version 12.5.4.8096


Error



"pcAnywhere host has encountered a problem and needs to close"


Cause



The cause is unknown at this time but the following steps can be used as a workaround.

Note:   The issue discussed in this kb has been addressed in pcAnywhere solution 12.6.8 as provided in Symantec Client Management Suite 7.5 SP1 release.   http://www.symantec.com/docs/DOC7355


Solution



  1. Open an administrative command prompt (Windows Vista, 7, 2008 and 2008 r2)
  2. Type command “regsvr32 -u “Path of pcAnywhere installed directory with adsauth.dll
    • regsvr32 -u "C:\Program Files (x86)\Symantec\pcAnywhere\adsauth.dll"
    • regsvr32 -u "C:\Program Files\Symantec\pcAnywhere\adsauth.dll"
  3. Confirm you recieve the following message  DllUnregisterServer adsauth.dll succeeded.
  4. Type command “regsvr32 “Path of pcAnywhere installed directory with adsauth.dll
    • regsvr32 "C:\Program Files (x86)\Symantec\pcAnywhere\adsauth.dll"
    • regsvr32 "C:\Program Files\Symantec\pcAnywhere\adsauth.dll"
  5. Confirm you recieve the following message DllRegisterServer adsauth.dll succeeded.

If a script is going to be used a -s can be added after the regsvr32 to make the command ran silently.

Attached is a VB script that can be used to do the same task.


Attachments

A vbscript to reregister the adsauth.dll file.
RegAdsauth.vbs (1 kBytes)


Article URL http://www.symantec.com/docs/TECH190503


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