Backup Exec 2012 Synthetic Backup job fails with error "The job was canceled because the response to a media request alert was Cancel"

Article:TECH190508  |  Created: 2012-06-06  |  Updated: 2012-06-13  |  Article URL
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Technical Solution


If a Synthetic backup job selection list contains more than one drive on a server the baseline FULL and Synthetic incremental's will complete successfully.  When the Synthetic Full backup runs the job fails with an error indicating the job was canceled due to an alert response.


The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or
because the Backup Exec Job Engine service was stopped.


Backup Exec Version: 2012


This issue only occurs when the selection list is backing up folders on more then one volume or drive on a server.  Example C:\FolderA and E:\FolderB.

The issue will not occur if the selection list contains only one volume or drive selection.



Create multiple Synthetic jobs to backup one volume per each job per server.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see

Supplemental Materials

Value2 812881:

Synthetic backup completes with an error if more than one volume is selected for backup on a resource

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