Backup Exec Server service crashes on ntdll.dll after installing Backup Exec 2012 Service Pack 1

Article:TECH190562  |  Created: 2012-06-07  |  Updated: 2012-06-18  |  Article URL http://www.symantec.com/docs/TECH190562
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Server service crashes on ntdll.dll after installing Backup Exec 2012 Service Pack 1


Error



Error in Application event log:

 

Log Name:      Application
Source:        Application Error
Event ID:      1000
Computer:     
Description:
Faulting application name: beserver.exe, version: 14.0.1798.105, time stamp:
0x4fa3de95
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1284
Faulting application start time: 0x01cd42395164d006
Faulting application path: C:\Program Files\Symantec\Backup Exec\beserver.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5ce5a824-ae37-11e1-bc54-002481cf1924

 


Environment



Backup Exec 2012


Solution



 

This issue is resolved in Backup Exec 2012 Service Pack 1a. (TECH186717)

 

 


Supplemental Materials

SourceETrack
Value2813938
Description

Beserver service crashing in ntdll.dll post BE 2012 SP1 Install




Article URL http://www.symantec.com/docs/TECH190562


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