Symantec® Proactive Support Monitoring Service IP Address Change Notification
|Article:TECH190567|||||Created: 2012-06-07|||||Updated: 2012-06-12|||||Article URL http://www.symantec.com/docs/TECH190567|
On July 9, 2012 www.symappmon.com will move to a new datacenter. This move will cause a change in IP address used for the service.
If you do not restrict outbound communication from your Symantec Appliance to the internet on standard https port and protocol (443/tcp), no action is required for this update.
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Symantec Appliances using the Call Home feature.
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To ensure that we continue to offer the most reliable service, Symantec is moving the SymAppMon site (Appliance Monitoring) to a new data center. While this data center move will not affect service availability or incur any downtime outside of regularly scheduled maintenance windows, many of the IP addresses for the Proactive Support Appliance Monitoring Service will change.
If you currently restrict outbound communication from your Symantec Appliances to Proactive Support, you must update the IP addresses in your outbound restrictions by July 9th, 2012, to ensure uninterrupted Proactive Support service.
Prior to July 9, 2102 the IP address for www.symappmon.com are: 22.214.171.124, 126.96.36.199 , 188.8.131.52 and 184.108.40.206
As of the cutover date on July 9, 2012 the new IP addresses will be: 220.127.116.11 and 18.104.22.168
Customers with a current support agreement may access Technical Support information at the following URL:
Article URL http://www.symantec.com/docs/TECH190567