Job engine service crash on serdll.dll when performing NDMP backup

Article:TECH190573  |  Created: 2012-06-07  |  Updated: 2013-11-01  |  Article URL http://www.symantec.com/docs/TECH190573
Article Type
Technical Solution


Issue



Job engine service crash on serdll.dll when performing NDMP backup. Failed job log appeared as user canceled.

Log Name:    System
Source:        Service Control Manager
Date:         
Event ID:      7034
Task Category: None
Level:           Error
Keywords:    Classic
User:            N/A
Computer:    FQDN
Description:
The Backup Exec Job Engine service terminated unexpectedly.


Error



Event log:

Log Name:    Application
Source:        Application Error
Date:           
Event ID:      1000
Task Category: (100)
Level:           Error
Keywords:    Classic
User:            N/A
Computer:     FQDN
Description:
Faulting application name: bengine.exe, version: 14.0.1798.105, time stamp: 0x4fa3de72
Faulting module name: serdll.dll, version: 14.0.1798.503, time stamp: 0x4fc09f1f
Exception code: 0xc0000005
Fault offset: 0x0000000000014335
Faulting process id: 0x16c
Faulting application start time: 0x01cd402d21642297
Faulting application path: J:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: J:\Program Files\Symantec\Backup Exec\serdll.dll

SGMON log:

BESERVER: [2920]     12 LocalSvr, CancelTask: EngineHandedJob, ERROR FAILED id:{a06e651b-767c-48ee-86f1-039b1ef2eb80}. nReval:0x6ba.
BESERVER: [2920]     -1 ActiveState::doRecoveryEvent( 1, 0 ): 'Server FQDN Backup 00031-Full'
BESERVER: [2920]     -1 Error(10/90): -536837664:No records were found on database request.
BESERVER: [4404]     -1 ActiveState::doCancel( 'Recovery', 0 ): 'Server FQDN Backup 00031-Full


Environment



Backup Exec 2012


Solution



1. Check the credential used for backup of NDMP.

2. Re-register serdll.dll as follows:
    start>run> regsvr32 serdll.dl

3. Repair install Backup Exec 2012.




Article URL http://www.symantec.com/docs/TECH190573


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