SSE5.2.10 reports Decomposer / 27 error and NetApp Filer reports file as virus

Article:TECH190633  |  Created: 2012-06-08  |  Updated: 2012-06-08  |  Article URL http://www.symantec.com/docs/TECH190633
Article Type
Technical Solution

Product(s)

Issue



NetApp Filer blocks end user access to .pdf or .doc files. The NetApp Filer log entries list the files as viruses. The Scan Engine logs record these files have a verdict of Decomposer / 27.


Cause



Symantec Scan Engine 5.2.x detected a malformity within the container file.


Solution



SSE5.2.13 includes updates to the component responsible for extracting archives and other container files. These updated libraries handle the malformity more gracefully so that Scan Engine need not record them as unscannable files. Symantec repaired this issue in SSE5.2.13. Please upgrade to Scan Engine 5.2.13.




Article URL http://www.symantec.com/docs/TECH190633


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