Backup of Virtual Machines using the Agent for VMware (2012) or Agent for VMware Virtual Infrastructure (2010) causes beremote to crash on ntdll.dll

Article:TECH190652  |  Created: 2012-06-08  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH190652
Article Type
Technical Solution


Issue



During a backup of virtual machines using the VMware agent, the Backup Exec Remote Agent may crash on ntdll.dll.


Error



Event Log Application Error list in the Application Event Log:

Faulting application name: beremote.exe, version: ### , time stamp:
0x4f1e02d7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xc2c
Faulting application start time: 0x01cd2dcfa7a5c647
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ff9705d7-99e5-11e1-a02e-90e2ba116b59

 

 


Environment



This issue occurs in Backup Exec 2010 R3 and Backup Exec 2012

 


Solution



 

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 

 

 

 

 

 

 

 


Supplemental Materials

Value2812404
Description

AVVI : beremote.exe is crashing on breakpoint sechost!ScSendResponseReceiveControls+13b


SourceETrack
Value2807344
Description

AVVI : beremote.exe is crashing on breakpoint sechost!ScSendResponseReceiveControls+13b during SQL GRT VM backup job.




Article URL http://www.symantec.com/docs/TECH190652


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