Backup Exec Remote agent crashes on Oracle server when excludes are defined for the backup job

Article:TECH190657  |  Created: 2012-06-08  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH190657
Article Type
Technical Solution


Issue



Backup of Oracle database leads to Backup Exec Remote agent service crash on Oracle server when excludes are defined in the backup job or global excludes are defined. 


Error



Error in Application Log on Oracle Server:
================================

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2012-05-04
Time: 07:35:54
User: N/A
Computer: ServerName

Description:
Faulting application beremote.exe, version 14.0.1798.0, faulting module msvcr100.dll, version 10.0.30319.1, fault address 0x00002014.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2698258
Description

Oracle: Beremote crashes when a oracle job contain more than 2 exclude selections





Article URL http://www.symantec.com/docs/TECH190657


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