Exchange 2010 restore fails with "0xe00003bf - Cannot open one or more mail messages because of unknown Exchange Web Service errors"

Article:TECH190749  |  Created: 2012-06-11  |  Updated: 2014-08-26  |  Article URL http://www.symantec.com/docs/TECH190749
Article Type
Technical Solution


Environment

Issue



During the restore of individual items of Exchange 2010 backed up to a folder using the Granular Recovery Technology (GRT), the restore fails with the following error


Error



Final error: 0xe00003bf  -  Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.
Final error category: Resource Errors

Restore- \\Exchange SERVERNAME\Microsoft Information Store\MailboxDB Name
V-79-57344-959 - Unable to open the item Database - skipped

OR

The following can be seen in SGMON results:
58] [17508]     2012-10-22T13:21:57.721 [fsys\mb2]           - SendSeedMSG: Faied on remote server 80004003.
BEREMOTE: [10/22/12 13:21:58] [17508]     2012-10-22T13:21:57.721 [fsys\mb2]           - SendSeedMSG FAILED! RC = 0x00000000
MONAD:    [10/22/12 13:21:57] [0000]     [1] []  BEExch2007Component::ValidCredentials

BEREMOTE: [10/22/12 13:21:59] [17508]     2012-10-22T13:21:58.766 [fsys\mb2]           - CreateMessage failed for e_id->len = 70, msg with 80004005
BEREMOTE: [10/22/12 13:21:59] [17508]     2012-10-22T13:21:58.766 [ndmp\loops]         - Error: OpenObj returns extended error e00003bf
BEREMOTE: [10/22/12 13:21:59] [17508]     2012-10-22T13:21:58.766 [ndmp]               + rest_obj.cpp (1853):
BEREMOTE: [10/22/12 13:21:59] [17508]     2012-10-22T13:21:58.766 [ndmp]               | OpenObj returned FS_EXTENDED_ERROR with unexpected action code: 2. Early return.

EWSDebug
13:21:57  Exception in FindFolder The request failed. The underlying connection was closed: An unexpected error occurred on a send.


Environment



Backup Exec 2012

Microsoft Windows Server 2008 R2


Cause



During the restore process Backup Exec tries to establish Exchange Web Services (EWS) connection on the mailbox server instead of the Client Access Server (CAS) which results in the failure.

The errors shown above in SGMON and EWSDebug occur if the Client Access Server (CAS) resolves to IPv6 when attempting to ping localhost.
To confirm: Run the following command on the Exchange CAS:  ping localhost
Check if it returns an IPV6 value like ::1


Solution



  1. Run a redirected restore and target the restore to the server running CAS role. In the Restore job properties select Microsoft Exchange Redirection tab and enter the name of the CAS server in place of "Restore to server or Data Availability Group".

    Or, if you are experiencing name resolution issues in your environment you can try the following solution:

     
  2. Open the hosts file located at %SystemRoot%\system32\drivers\etc\ by using an editor such as Notepad.

 
Add the following lines into the file:

actual IPv4 address     <hostname of the computer>
actual IPv4 address     <FQDN of the computer>
actual IPv4 address     <localhost>
 

For eg:
10.0.XXX.11     Exchange
10.0.XXX.11     Exchange.domain.local
10.0.XXX.11     LocalHost


Supplemental Materials

SourceUMI
ValueV-79-57344-959
Description

Unable to open the item Database - skipped




Article URL http://www.symantec.com/docs/TECH190749


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