CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe

Article:TECH190773  |  Created: 2012-06-11  |  Updated: 2012-06-11  |  Article URL http://www.symantec.com/docs/TECH190773
Article Type
Technical Solution


Environment

Issue



CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe.  However, SSSU.exe works as expected when tested manually and CCS is configured with the correct location.


Error



GUI error:

The HP  Storage System Scripting Utility (SSSU) was not found. Verify that the SSSU is installed on the host where HP  EVA array discovery is done. Either install the SSSU at the default location or install at a nondefault location and specify the location. See the hardware software configuration guide for information about how to specify the install location. (HP EXPI166) (V-31-105-7)

 

ArrayExplorer.log

6/11/2012 9:24:47 AM:4708:vx_hp_eva: TRACE V-31-1054-9999 GetCliExe(): CLI executable C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV\\sssu.exe not found


Cause



Due to external security policies, CCS may not be allowed to run SSSU.exe because it's located on a different drive.


Solution



Relocate SSSU.exe to the same drive as CCS and rerun the discovery.




Article URL http://www.symantec.com/docs/TECH190773


Terms of use for this information are found in Legal Notices