CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe
| Article:TECH190773 | | | Created: 2012-06-11 | | | Updated: 2012-06-11 | | | Article URL http://www.symantec.com/docs/TECH190773 |
Problem
CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe. However, SSSU.exe works as expected when tested manually and CCS is configured with the correct location.
Error
GUI error:
The HP Storage System Scripting Utility (SSSU) was not found. Verify that the SSSU is installed on the host where HP EVA array discovery is done. Either install the SSSU at the default location or install at a nondefault location and specify the location. See the hardware software configuration guide for information about how to specify the install location. (HP EXPI166) (V-31-105-7)
ArrayExplorer.log
6/11/2012 9:24:47 AM:4708:vx_hp_eva: TRACE V-31-1054-9999 GetCliExe(): CLI executable C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV\\sssu.exe not found
Cause
Due to external security policies, CCS may not be allowed to run SSSU.exe because it's located on a different drive.
Solution
Relocate SSSU.exe to the same drive as CCS and rerun the discovery.
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Article URL http://www.symantec.com/docs/TECH190773
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