Bengine.exe crashes on faulting module bengine.exe during Sharepoint 2007 backups

Article:TECH190988

Created: 2012-06-14

Updated: 2012-06-18

Article URL http://www.symantec.com/docs/TECH190988

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Article Type
Technical Solution

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Problem

During GRT backups of Microsoft Office Sharepoint Server 2007, Backup Exec Job engine (bengine.exe) service may crash on faulting module bengine.exe.

Error

Following error may be recorded in the Event viewer:

Faulting application bengine.exe, version 13.0.5204.126, time stamp
0x4f6b395e, faulting module bengine.exe, version 13.0.5204.126,     time
stamp 0x4f6b395e,
exception code 0xc0000005, fault offset     0x00000000004d1f3a, process id
0x794,
application start time     0x01cd43d5d0ba8226.

Environment

Sharepoint 2007

Backup Exec 2010 R3 with SP2

Solution

Workaround:

Perform a Non-GRT backup of Sharepoint 2007.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

Source	ETrack
Value	2821391
Description	SPS: Bengine.exe crashes on faulting module bengine.exe during Sharepoint 2007 backups