Exchange GRT restore from tape fails with the error 0xe0000388 - Unable to connect to EWS with specified credentials

Article:TECH190989  |  Created: 2012-06-14  |  Updated: 2013-10-17  |  Article URL http://www.symantec.com/docs/TECH190989
Article Type
Technical Solution


Subject

Issue



Exchange GRT (Granular Recovery Technology) restore from tape fails with the following error:

 


Error



0xe0000388 - Unable to connect to EWS with specified credentials. Examine the credentials of job resources, and then rerun the job.
 Final error category: Resource Errors
 For more information about this error, refer to link V-79-57344-904
 

 V-79-57344-904 - Cannot connect to EWS with specified credentials. Examine the credentials of job resources, and then rerun the job

 


Cause



The error occurs if there is no mailbox associated with Logon account being used to backup Exchange servers

 


Solution



The Backup Exec logon account must have following permissions to successfully restore to Exchange:

  1. The account must be an Exchange Full Administrator (Exchange 2003), Exchange Organization Administrator (Exchange 2007), and Organization Management (Exchange 2010) at the top level of Exchange.
  2. The account must be a Domain Administrator. (Recommended, ensure that Domain Admins is a member of the Local Administrator's group on the Exchange Server)
  3. The account must have an active mailbox on the Exchange Server.
  4. The account must have received an e-mail via the mailbox.
  5. The account must have sent an e-mail via the mailbox.
  6. The account must be named so that it is unique within 4 characters. (Refer to the TechNote below for steps to test this).
  7. The account must be visible to the Global Address List, "Unhidden". (See below for instruction on verification of G.A.L. status)
  8. Make sure the default system logon account of Backup Exec and Backup Exec Service Account are the same.

How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring Backup Exec to back up Exchange mailboxes - http://www.symantec.com/docs/TECH24691 (Note Step 3: Mailbox need only resolve to first 4 characters of the Exchange mailbox). 

 

How to confirm that Exchange mailbox is Visible and Unhidden from the Global Address List

  1. Open Active Directory Users and Computers (Exchange box)
  2. Navigate to the users folder and locate the mailbox being used for the BackupExec account.
  3. Right-click this account and select Properties
     

     
  4. Click Exchange Advanced tab
  5. Verify that the check box for "Hide from Exchange address lists" is Unchecked. If you find it checked Uncheck
  6. Click Apply
  7. Click OK

 


Supplemental Materials

SourceVSN
Value V-79-57344-904
Description

 Cannot connect to EWS with specified credentials. Examine the credentials of job resources, and then rerun the job

 


SourceError Code
Value0xe0000388
Description

 Unable to connect to EWS with specified credentials. Examine the credentials of job resources, and then rerun the job.
 Final error category: Resource Errors




Article URL http://www.symantec.com/docs/TECH190989


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