After disabling Read and Write buffers for VMware Backups with Backup Exec 2010 R3, the Backup Exec Remote Agent crashes

Article:TECH190993  |  Created: 2012-06-14  |  Updated: 2013-03-05  |  Article URL http://www.symantec.com/docs/TECH190993
Article Type
Technical Solution


Issue



After disabling the Read and Write buffers for Vmware backups with Backup Exec 2010 R3, the Remote Agent service may randomly crash.


Error



Event Log Error:

Faulting application name: beremote.exe, version: 13.0.5204.125, time stamp: 0x4f39758e
Faulting module name: ndmpsrvr.dll, version: 13.0.5204.126, time stamp: 0x4f6b393e
Exception code: 0xc0000005
Fault offset: 0x00000000001975f8
Faulting process id: 0x19a0
Faulting application start time: 0x01cd495dde75e9e4
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpsrvr.dll
 


Solution



A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Hotfix 195395 - http://www.symantec.com/docs/TECH195395


Supplemental Materials

ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.


SourceETrack
Value2821955
Description

AVVI: GRT Backup of a VM is causing the RAWS to crash on the Media Server when buffers are disabled


SourceETrack
Value2831271
Description

AVVI: beremote.exe crashes in msvcr80.dll intermittently during AVVI backup




Article URL http://www.symantec.com/docs/TECH190993


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