When backing up an Exchange 2007 server, the second backup may not contain the Microsoft Information Stores

Article:TECH191085  |  Created: 2012-06-15  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH191085
Article Type
Technical Solution


Issue



After performing a backup of Exchange 2007 Information stores successfully and provides GRT selections for mailbox restores, the following backup (full incremental or differential) of the server may not detect the Exchange Information stores. No Exchange restore selections will be available for the following backup.


Error



Resource \\<servername>\Microsoft Information Store\First Storage Group was found in the previous instance of this job, but it is not present in this job.
Resource \\<servername>\Microsoft Information Store\Second Storage Group was found in the previous instance of this job, but it is not present in this job.

Error in debug logs:
[fsys\shared]        - ese command 22 timed out
[fsys\shared]        - SetOptions returned ffffffff -> (timeout)
[fsys\shared]        - SetOptions error releasing options 6 -> (null)
[fsys\shared]        - ESE07, failed to set options, 0x80004005
[fsys\ese]             - AddESE_DLEs( )
[fsys\ese]             - AddESE_DLEs for sever name SERVERNAME
[fsys\shared]        - ESE07 process not ready
[fsys\ese]             - E2007 GetStorageGroups failed with hr = 0x80004005 for machine = NULL
[beutil]                  - Input Error (       0) for Type: (43)
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value2823171
Description

Differential Exchange jobs do not back up Information Stores


SourceETrack
Value2848924
Description

 Exchange jobs do not back up Information Stores.


SourceUMI
ValueV-79-57344-34070
Description

0xe0008516 Resources specified for snapshot do not have any valid data on them




Article URL http://www.symantec.com/docs/TECH191085


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