Backup of Enterprise Vault 10 data backup fails with error "Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode"

Article:TECH191098  |  Created: 2012-06-15  |  Updated: 2012-09-12  |  Article URL http://www.symantec.com/docs/TECH191098
Article Type
Technical Solution


Issue



Backup of Enterprise Vault (EV) 10 data performed using Backup Exec agent for Enterprise Vault fails with error mentioned below


Error



Error in the job log:

Final error: 0xe0009502 - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38146

 

Error in beremote debug log from EV server after increasing logging level to 4:

6080] 2012-06-13T13:32:02.790 [fsys\ev]            - CPSCmdLetHandler::ExecutePowerShellCommand - PS Command: ("C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe" -PSConsole "C:\Program Files (x86)\Enterprise Vault\evshell.psc1" -command "& { Set-VaultStoreBackupMode -EntryId 1AFE24A74B62BA9489B06C55DCA6D19851210000vault.ad.budgetemea.net ; $error | out-file 'C:\Program Files\Symantec\Backup Exec\RAWS\logs\EV-Backup_123202.log' }")
[6080] 2012-06-13T13:33:20.089 [fsys\ev]            - CPSCmdLetHandler::ExecutePowerShellCommand - exiting 0x0.
[6080] 2012-06-13T13:33:20.089 [fsys\ev]            - CPSCmdLetHandler::GetOutputFromLogFile - entering
[6080] 2012-06-13T13:33:20.089 [fsys\ev]            - CPSCmdLetHandler::GetOutputFromLogFile - exiting 0x0
[6080] 2012-06-13T13:33:20.089 [fsys\ev]            - CPSCmdLetHandler::ModifyBackupModeStatus - Error: Set-VaultStoreBackupMode : A procedure imported by 'EVManagedLibrary, Version=1
0.0.1.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' could not be loaded.
At line:1 char:29
+ & { Set-VaultStoreBackupMode <<<<  -EntryId 1AFE24A74B62BA9489B06C55DCA6D1985

 


Environment



Enterprise Vault 10


Cause



Backup Exec 2012 uses powershell to place and remove the vault store and index locations in backup mode, if on the EV server old version of EVRT.dll is located then it may lead to this issue. Refer to Enterprise Vault technote TECH183277

 


Solution



1. Identify the correct version of EVRT.dll in the Enterprise Vault installation directory.  (open properties of this file and review file version under details TAB)

2. Search entire Enterprise Vault Server for EVRT.dll

3. For any other versions found in other locations check the file version and rename/remove EVRT.dll.  The only copy of EVRT.dll that should remain is the one in the Enterprise Vault installation directory (Default: C:\Program Files\Enterprise Vault)

4. Run the backup again and confirm if issue is resolved.

 

If the issue still persists, following must be checked:

1. Ensure that the Remote Agent for Windows service on the Enterprise Vault server is running under Local System Account.

2. Open the Remote Agent Utility - go to Publishing tab and make sure it only contains entries for the Backup Exec media server.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-38146
Description

Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again.




Article URL http://www.symantec.com/docs/TECH191098


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