Unix box not showing up in the RMS console after apparent successful registration of the agent

Article:TECH191126  |  Created: 2012-06-15  |  Updated: 2012-07-05  |  Article URL http://www.symantec.com/docs/TECH191126
Article Type
Technical Solution


Environment

Issue



UNIX agent appears to successfully register to RMS Console but the end messages of -
"Successfully register to ....." appears too quickly
machine does not appear in scope nor is there a certificates folder created for it


Error



Microsoft JET Database engine: Syntax error in string query expression '"5.8"")'. on RMS console verbose mode bvControlScv.log file
CreatePIDFile: NO - from verbose logging on agent


Environment



Product installed on Windows 2008 Standard Server 64 bit


Cause



/etc/redhat-release edited by administrator which included " - Double quotation marks which cannot be interpreted by the product.


Solution



Workaround - edit /etc/redhat-release and either just remove the quotation marks or remove all the user added text

Do not edit OS created /etc/redhat-release file




Article URL http://www.symantec.com/docs/TECH191126


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