Blue screen (BugCheck D1) when Symantec Endpoint Protection (SEP) 12.1 is installed on a Windows 2008 64-bit Small Business Server

Article:TECH191141  |  Created: 2012-06-15  |  Updated: 2012-10-12  |  Article URL http://www.symantec.com/docs/TECH191141
Article Type
Technical Solution



Issue



Random Blue screens occur on 2008 Small Business Servers referencing stop code 0xD1 (Bugcheck D1) while SEP 12.1 is installed.


Error



Random Blue Screen with a Bugcheck D1

We have had a few different faulting modules and stack traces related to this issue.

Referenced driver faults include

- tcpip.sys
- tdx.sys
- symtdiv.sys

 


Environment



Windows 2008 Small Business Server SP2 64-bit


Cause



All submitted crash dumps were caused by the same direct reason:

tcpip!IppComputeChecksumForLoopbackPacket+0x6b is working with a structure pointer that is NULL.

This issue was caused by a fault within TCPIP.sys.


Solution



 

Microsoft released a hotfix on 10/9/2012 that resolves the issue with TCPIP.sys causing this blue screen.

KB2752589 is not publicly available and will not be provided in Windows Update. Affected customers need to call in to Microsoft and request the hotfix while referencing KB2752589.

 


Supplemental Materials

SourceETrack
Value2587150


Article URL http://www.symantec.com/docs/TECH191141


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