After upgrading to NetBackup 7.5.0.x, VMware Backups are slower than expected

Article:TECH191183  |  Created: 2012-06-18  |  Updated: 2013-04-12  |  Article URL http://www.symantec.com/docs/TECH191183
Article Type
Technical Solution

Product(s)


Issue



The performance of VMware Backups may be slower than expected after an upgrade to NetBackup 7.5.0.x due to a performance issue surrounding host disk caching which is taking place within the API of the VDDK (Virtual Disk Development Kit).


Environment



This issue has been found in:
NetBackup 7.5 to 7.5.0.3
NetBackup Appliance version 2.5


Cause



The issue was caused by a newly added setting in a VDDK library to enable caching by default:

vixDiskLib.disklib.EnableCache = 1

This setting was expected to increase the speed of VMware Backups - however, the opposite has been seen.


Solution



Upgrade to NetBackup 7.5.0.4 or NetBackup Appliance version 2.5.1.

If an upgrade is not possible, please edit the following files.

Make a backup copy of vixDiskLib.ini.  This configuration file can be found in the following path:

Windows:
C:\Program Files\Common Files\VERITAS\VxMS\shared\VDDK\vixDiskLib.ini

Appliance VMware Backup Host:

There is an Emergency Engineering Binary (EEB) available for the 2.5 (7.5.0.2) appliance that will address the issue. Please contact Symantec support and request the EEB associated with ET3044870.

Linux VMware Backup Host:
# /usr/openv/lib/shared/vddk/vixDiskLib.ini

Edit vixDiskLib.ini by changing the following entry:

vixDiskLib.disklib.EnableCache = 1

to:

vixDiskLib.disklib.EnableCache = 0


 

On a Linux system, the folder does not exist by default:

# echo "vixDiskLib.disklib.EnableCache = 0" > /usr/openv/lib/shared/vddk/vixDiskLib.ini

References:
Information on this setting was taken available from the VDDK Documentation at this link:

 http://pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.vddk.pg.doc_50%2FvddkFunctions.6.11.html

vixDiskLib.disklib.EnableCache – Caching by vixDiskLib is off by default. This variable turns caching on. The disadvantage of caching is that although you get some performance improvement, you risk getting stale data if programs go directly to the disk. Acceptable values are 0 for Off and 1 for On.

This document may be updated in the future if this issue is resolved in a future version of NetBackup.  Please use the Subscribe via email link above to receive notification of such updates.




Article URL http://www.symantec.com/docs/TECH191183


Terms of use for this information are found in Legal Notices