Eyeglass drilldown in SD Change Reports Opens Wrong ServicDesk Portal Page
|Article:TECH191192|||||Created: 2012-06-18|||||Updated: 2012-06-18|||||Article URL http://www.symantec.com/docs/TECH191192|
The eyeglasses in the first column of the ServiceDesk Change reports drill down to the default incident view page in ServiceDesk. It should drill down to the SD Change View page.
No error message is displayed. The error is that the link currently points to the wrong page.
This issue is isolated to the following environment:
- IT Analytics Service Pack 2 (build number 7.1.2060)
- IT Analytics is configured to process data from a ServiceDesk Process Manager database.
The URL calculated in the ServiceDesk Change Cube is using the wrong GUID for the pageid parameter when performing a drilldown. The incorrect GUID is inserted by the spITAnalytics_SD_CreateViews.sql script provided with IT Analytics 7.1 SP2
Open a ServiceDesk Change report and verify when clicking the eyeglasses opens the SD Change View in the ServiceDesk portal.
Article URL http://www.symantec.com/docs/TECH191192