During Symantec Installation Manager upgrade, getting error, "More than one version of Symantec Installation Manager is currently installed"

Article:TECH191201  |  Created: 2012-06-18  |  Updated: 2013-01-28  |  Article URL http://www.symantec.com/docs/TECH191201
Article Type
Technical Solution


Issue



During upgrade of Symantec Installation Manager (SIM) from version 7.1.194 to 7.1.206, the following message appears, causing the upgrade to fail:

"Symantec Installation Manager Setup
More than one version of Symantec Installation Manager is currently installed.
Product Code 1:
'{GUID 1 HERE}' <
Product Code 2:
'{GUID 2 HERE}'

You may need to manually uninstall one of these versions for installation to complete successfully."


Error




Environment



Symantec Installation Manager 7.x
Symantec Management Platform 7.x


Cause



There is an issue with the uninstall of the previous version; Specifically the Registry Keys associated with the previous version.


Solution



Search the registry and remove the Windows Installer registry keys for previous versions of SIM

Note: It is best practice to always backup the Registry before making edits

 




Article URL http://www.symantec.com/docs/TECH191201


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