During Symantec Installation Manager upgrade, getting error, "More than one version of Symantec Installation Manager is currently installed"

Article:TECH191201

Created: 2012-06-18

Updated: 2013-01-28

Article URL http://www.symantec.com/docs/TECH191201

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

During upgrade of Symantec Installation Manager (SIM) from version 7.1.194 to 7.1.206, the following message appears, causing the upgrade to fail:

"Symantec Installation Manager Setup
More than one version of Symantec Installation Manager is currently installed.
Product Code 1:
'{GUID 1 HERE}' <
Product Code 2:
'{GUID 2 HERE}'

You may need to manually uninstall one of these versions for installation to complete successfully."

Error

Environment

Symantec Installation Manager 7.x
Symantec Management Platform 7.x

Cause

There is an issue with the uninstall of the previous version; Specifically the Registry Keys associated with the previous version.

Solution

Search the registry and remove the Windows Installer registry keys for previous versions of SIM

Note: It is best practice to always backup the Registry before making edits