Duplicate Symantec Critical System Protection (SCSP) Agents are registering with the SCSP Management Server

Article:TECH191221  |  Created: 2012-06-18  |  Updated: 2012-06-29  |  Article URL http://www.symantec.com/docs/TECH191221
Article Type
Technical Solution

Product(s)

Issue



When Symantec Critical System Protection (SCSP) agents are uninstalled then reinstalled on the same client machine, the SCSP agent will register with the SCSP Management Server as a separate entry resulting in multiple entries of the same agent to appear on the SCSP Management Console.

Screen shot of multiple agent entries on the Management Console.


Error



Multiple agent entries appear on the Management Console


Environment



Affected Symantec Critical System Protection versions: Release 5.2.8 MP3 or earlier.


Solution



This issue is scheduled to be addressed in the future SCSP 5.2 RU9 GA

See Article URL below on 'How to enable duplicate agent registration on the Symantec Critical System Protection (SCSP) Management Console in SCSP 5.2.9'

http://www.symantec.com/docs/HOWTO77210




Article URL http://www.symantec.com/docs/TECH191221


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